Tag: Leadership

MTN and its digital platform business, Chenosis, in partnership with TransUnion Africa, has launched TransUnion Telco Data Score, a first-of-its-kind credit scoring solution that uses mobile phone call data records to help millions of South Africans with limited or no formal credit history gain access to financial services.

This alternative data scoring model leverages Call Data Records (CDR), which reflect patterns in mobile phone network usage behaviour and correlates it to an individual’s financial behaviour. By using telco data as a proxy for financial reliability, the TransUnion Telco Data Score enables lenders to accurately assess New-to-Credit (NTC) consumers and expand access to safe, affordable credit.

Helping the Financially Excluded

According to TransUnion estimates, over 1.4 million credit-invisible South Africans open new credit accounts each year, contributing to more than four million new accounts over the past three years. Yet traditional scoring models often fail to assess this segment accurately, leaving more than 16 million adults outside the formal credit system.

Approximately 35% of New-to-Credit consumers are under the age of 25, many of whom are new to the workforce and often use credit to buy clothing for work, highlighting the need for innovative tools that support younger, digitally active individuals who may lack a conventional credit footprint. Successfully integrating these and other excluded consumers into the economy could add approximately R173 billion¹ to South Africa’s GDP.

“With over 500 million² people across the continent excluded from formal financial systems, the scale of the challenge is undeniable. Traditional data models fail to reflect the realities of African consumers, leaving millions without access to credit and the opportunities it enables. Financial inclusion isn’t just part of our mission, it’s our mandate,” said Lee Naik, CEO of TransUnion Africa.

“That’s why we believe the only way forward is to think differently, to lead with bold, African-born solutions. Innovations like TransUnion Telco Data Score, designed for Africa, by Africa, are helping us responsibly harness mobile data at scale. In doing so, we’re not only expanding access to credit, but we’re also unlocking economic potential, accelerating inclusive growth, and reshaping the future of finance across the continent.”

Creating Opportunity with Consent and Compliance

The use of CDR data is subject to explicit consumer consent and is managed in compliance with South Africa’s Protection of Personal Information Act (POPIA). MTN is responsible for consent management and will ensure that Chenosis, MTN’s API marketplace, facilitates the connection between MTN’s data ecosystem and partners like TransUnion in a secure and scalable manner.

“This partnership demonstrates how mobile technology and secure data sharing can support positive change in the financial sector and unlock new opportunities for millions of South Africans,” said Selorm Adadevoh, Group Chief Commercial Officer, MTN Group. “We are committed to ensuring that data is used responsibly, with the customer’s interests at the forefront. This is a model of what responsible innovation can look like.”

Empowering Lenders and Growing the Economy

For lenders, the TransUnion Telco Data Score has demonstrated a 25–35% improvement in predictive performance over previous alternative data models, based on recent pre-launch validations across the retail and banking sectors.

By adopting TransUnion Telco Data Score, lenders can better predict user behaviour and support responsible lending by ensuring that credit users at risk of default are not overexposed and can be effectively supported throughout their credit journey.

Importantly, the product also helps New-to-Credit consumers establish and build their credit footprint over time. According to TransUnion data, low-risk individuals significantly increase their credit exposure within 18 months of becoming credit active, underscoring the long-term benefits of responsible financial inclusion strategies.

“With Chenosis, we enable collaboration between mobile operators and solution providers while maintaining high security and compliance standards,” said Waseem Amra, GM – Products and Platforms. “This partnership highlights how secure data access can support innovation in financial services that can transform lives.”

This partnership between Transunion Africa, MTN, and Chenosis reflects the growing trend of using diverse data sources to create more accurate and inclusive financial access. Integrating mobile network insights into credit scoring provides a practical and scalable way to reach more individuals, while maintaining high standards of privacy and compliance.

“With this inclusive innovation, TransUnion has taken the lead in creating an impactful solution to one of the continent’s most pressing challenges – finding responsible pathways to greater financial inclusion that will unlock opportunities for individual and national growth. By turning mobile data into meaningful opportunity, we have set the standard in making transformation possible by showing how technology can be used in groundbreaking alternative ways. Together with MTN and Chenosis, we are building a future where every South African, regardless of their financial history, has the chance to be seen, to be trusted, and to thrive,” Naik concluded. “When financial institutions can measure risk more effectively, they can lend more confidently, and more consumers can access opportunity, and that’s a win for everyone.”

About 93% of the population in our markets — or 500-million people — are now covered by our broadband network. We facilitated digital literacy for 22-million people, promoting meaningful participation in the digital economy. Through our GSM network and MoMo businesses, we supported 3.5-million indirect jobs.

Since its inception in 2007, our group-wide employee volunteerism programme — 21 Days of Y’ello Care — sees MTNers roll up their sleeves to improve the lives of their communities. Over the years, we have impacted hundreds of thousands of people. The campaign is testament to the power of collective action, reminding us that even small acts of kindness can create a ripple effect of change.

Progress is never a solo effort. It requires collaboration across public and private sectors, across borders and disciplines. Whether it’s partnering with governments to expand coverage, working with innovators to extend digital finance, or engaging civil society to deepen inclusion, we know the best results come when we listen and co-create. 

Keeping consumer experiences safe is part of the responsibility we carry. We know that trust is earned and we remain focused on building resilience, protecting digital human rights, and responding transparently when challenges arise. We carry this responsibility with humility and determination. And it’s the lens through which we will continue to serve and invest.

Amid the current significant geopolitical shifts and technological developments, it’s clear that Africa needs to chart and champion its own growth and progress. If it doesn’t, there is a real risk that the continent gets left behind. Embracing technologies such as 5G, non-terrestrial networks and generative AI will be key drivers of future progress and socioeconomic development. 

At MTN, we believe that there are some foundational policy positions that will be critical for technology to meaningfully drive more inclusive growth. These include:

• A conducive policy and regulatory environment to accelerate investment in digital infrastructure.
• Sufficient spectrum resources to meet surging demand for data services. 
• A fair and transparent regulatory regime for terrestrial networks, non-terrestrial networks and OTT services.
• Competition policy to enable market consolidation given the sector’s significant investment requirements.
• Fiscal policy reforms to make further progress on digital and financial inclusion, such as the reduction in import duties on smartphones and the removal of levies on mobile money transactions.
• Investment in critical infrastructure, including reliable grid power.
• Digital skills development to advance the development of the digital economy.

These foundational policy positions, consistently adopted across the continent, have the power to drive structural growth of the digital economy of Africa, and realise the continent’s full potential as we look to achieve the goals of the AU Agenda 2063 and beyond.

By Ralph Mupita, MTN Group President & CEO

Global plastic production, exceeding 400 million tonnes annually, demonstrates that plastic pollution remains an urgent challenge. More than half of it is designed for single use. The message for World Environment Day 2025 is unequivocal, we need to beat plastic pollution, and we need to do it with urgency.

This issue touches every sector. Telecommunications is no exception. While mobile operators are typically associated with connectivity, the industry has a legacy plastics problem hiding in plain sight. In 2020 alone, approximately 4.5 billion plastic SIM cards were produced globally. These small plastic cards are widely used and rarely recycled. Many end up in landfills or as litter. Others are incinerated, contributing to emissions. They are not the most visible source of waste, but they are a meaningful one, and entirely avoidable.

At MTN, we have taken a deliberate step to reduce this form of plastic waste. In 2024, we introduced bioSIMs, SIM cards made from 100% biodegradable, FSC-certified paper. They perform exactly like plastic SIMs but break down naturally when discarded. No harmful residue. No microplastic. Just responsible design, built for a more sustainable future.

The rollout began in Rwanda and expanding across other markets. It is a practical innovation grounded in science, not sentiment. And while it won’t solve plastic pollution on its own, it is part of a larger, necessary shift in how telecoms, and business at large, approach environmental responsibility.

Africa has a central role in this conversation. The continent contributes just 3–4% of global greenhouse gas emissions, yet it faces some of the worst consequences of climate change. At the same time, Africa is grappling with an accelerating waste challenge. By 2060, annual plastic waste in sub-Saharan Africa is projected to reach 116 million tonnes, a sixfold increase from 2019. The region’s rapid urbanisation and insufficient waste infrastructure make it highly vulnerable to both climate and pollution shocks.

It’s essential. Every tonne of plastic avoided reduces long-term risk, for people, infrastructure, and the planet. Our bioSIMs are part of a broader commitment at MTN to embed sustainability across our operations. As the UNEP reminds us, the solutions are available. What we need now is implementation at scale. Scaling starts with design. The average SIM card may weigh just four grams, but multiplied across millions of users, the footprint grows quickly. A small change in design, if adopted broadly, can remove tonnes of plastic from the supply chain each year. That’s the logic behind our bioSIM. It is efficient, cost-effective, and fundamentally better for the environment.

We are also expanding eSIM adoption, which removes the need for a physical card altogether. Combined, these efforts enable our customers to reduce their impact through the choices they make every day. That is where real momentum lies, not just in corporate strategy, but in shifting consumer norms.

This World Environment Day, the message is clear. Plastic pollution is a problem that can be solved. But doing so will require collective action, practical innovation, and a willingness to change how we operate. MTN is committed to being part of that change, starting with how we connect the communities we serve.

MTN Group has been inducted into the inaugural Brand Africa Hall of Fame “in recognition of its transformational impact on African consumers and its role in shaping a positive African narrative”.  MTN was also recognised as the #1 Most Admired African Brand Contributing to a Better Africa; the #1 Most Admired African Brand (spontaneous recall); the #1 Most Admired Brand Doing Good for Society and the Environment; and #1 Most Admired Telecommunications Brand.

The Hall of Fame honour, introduced this year by Brand Africa, acknowledges brands that have demonstrated sustained excellence and influence on the continent over the past decade. MTN’s induction reflects its ongoing commitment to enabling digital access, expanding financial inclusion, and contributing meaningfully to Africa’s development.

The announcement was made alongside the release of the 2025 edition of the Brand Africa 100 rankings – an annual, independently conducted survey spanning more than 30 African countries and representing more than 85% of the continent’s population and GDP.

“It is an honour to be inducted into the Brand Africa Hall of Fame and to be named the most admired African brand contributing to a better Africa, the most admired African brand by spontaneous recall, as well as the brand most admired for doing good for society and the environment,” said Ralph Mupita, MTN Group President and CEO.

“That this recognition comes during Africa Month gives it added significance. It reflects the progress we continue to make as a continent and the role trusted brands must play in advancing inclusive, digitally enabled growth. We are grateful for the confidence placed in MTN by the people we serve and remain committed to delivering meaningful impact.”

Mupita also acknowledged the collective effort behind the brand’s success, thanking MTNers, partners, and other stakeholders across the continent for their role in making this recognition possible.

MTN operates mobile networks in 16 countries. Since 2021, the company has been guided by its Ambition 2025 strategic intent of Leading digital solutions for Africa’s progress. This underscores MTN’s commitment to driving digital and financial inclusion and fostering innovation across the continent.

Further validating its brand leadership, MTN was recently ranked once again as South Africa’s most valuable brand. The accolade was made in the 2025 Brand Finance Top 100 Report, which accorded MTN a brand valuation of R50.7 billion. MTN has held this position every year since the survey’s inception in 2012.

Brand Africa Recognition

As part of our work to deepen stakeholder relations and partnerships for Africa’s progress, MTN Group is a platinum sponsor of the Africa CEO Forum, which brings together the continent’s most influential decision-makers for two days of meetings on the private sector’s key role in accelerating Africa’s development.

The 12^th edition of the annual summit is taking place in Abidjan on 12–13 May 2025. Some 2 000 business leaders, investors and policy makers are in attendance to shape practical strategies to expedite Africa’s economic transformation.

The theme for 2025 is ‘Africa in a transactional world: Can a new deal between state and private sector deliver the continent a winning hand?’. It recognises the need for governments to strike a new deal with the African private sector, anchored on three pillars: an improvement of governance and accountability; targeted public policies to address Africa’s structural challenges; and the accelerated implementation of the African Continent Free Trade Agreement (AfCFTA).

“At part of our shared value priority to support Africa’s progress, we at MTN seek to align with the priorities of our continent and nation states and to actively engage governments and regulators to help shape industry dynamics,” said MTN Group Chief Sustainability and Corporate Affairs Officer Nompilo Morafo.

“MTN’s participation at the Africa CEO Forum reflects our nation states programme and our commitment to work together to enable inclusive growth,” she added, noting that escalating tensions in world geopolitics present headwinds to Africa’s budding economic recovery. “We believe the continent’s sustainable progress will come from trusted partnerships, coherent policy environments and shared investment in the systems that power Africa’s digital and economic future.”

As part of the Forum programme, MTN Group Senior Vice President: Markets, Ebenezer Asante, is participating in a panel discussion exploring tax policy and resource mobilisation. The session focuses on how public and private sector stakeholders can consult and collaborate to ensure fiscal environments that support both domestic priorities and the stability required for sustained investment.

MTN Côte d’Ivoire CEO Mitwa NG’ambi is contributing to a strategic roundtable on Africa’s digital transformation. This is looking at strategies to enhance network resilience and accelerate infrastructure deployment – particularly in underserved areas – and the role of policymakers in fostering an investment-friendly environment that accelerates digital transformation.

MTN Group’s sponsorship and participation at the Africa CEO Forum underscore our commitment to building a more connected, inclusive and prosperous Africa.

MTN Group this week convened its annual Chairmen’s Forum in Uganda, bringing together Board Chairs from its operating companies and senior executives from across the business. Held in Kampala, the Forum serves as a key leadership platform to reflect on strategic progress, strengthen alignment, and advance the Group’s ambition to lead digital solutions for Africa’s progress.

On the sidelines of the Forum, the MTN Group delegation, led by Group Chairman Mcebisi Jonas and Group President and Chief Executive Officer Ralph Mupita, engaged with national leaders and key stakeholders to reinforce the Group’s long-standing commitment to Uganda as a strategic market.

These engagements included a high-level meeting with His Excellency President Yoweri Kaguta Museveni at State House, Entebbe, as well as a stakeholder dinner hosted by MTN, attended by senior government officials.

During the State House meeting, President Museveni welcomed MTN’s continued investment and emphasised the importance of targeting sectors that generate employment and expand the economy. “If people have jobs and incomes, they will buy more phones and use them more,” he said. “That’s why we must invest in the four key sectors of wealth and job creation: commercial agriculture, manufacturing, services, and ICT.” He further encouraged MTN to explore cross-border investment as a means of promoting regional integration and intra-African trade.

Uganda holds a distinct place in MTN’s history as the first country outside South Africa where the Group secured a telecommunications licence. Granted in 1998, this licence marked the beginning of MTN’s international expansion, laying the foundation for what would become one of Africa’s leading digital infrastructure and platform businesses. Today, MTN Uganda stands as one of the Group’s most important markets, commercially and developmentally.

Mcebisi Jonas, MTN Group Chairman, expressed appreciation for the long-standing collaboration between MTN and the Government of Uganda. “We just came today to say thank you very much for the support you have always given us. We have had excellent collaboration from the regulators, and MTN is not here for the short term—we are here for the long haul,” he said. He also emphasised MTN’s interest in strengthening trade and business linkages between Uganda and South Africa, and highlighted the Group’s broader capacity to support national development. “We believe there is real opportunity to help Ugandan businesses enter the South African market, and that is something we can explore further.”

As MTN Group continues to drive the acceleration of Africa’s digital future, Uganda remains a key partner, demonstrating the enduring value of early investment, collaborative nation-building, and a shared commitment to inclusive and sustainable progress.

The 7th edition of the Benin Investment Forum (BIF) will take place from 8 to 9 May 2025 at the Sofitel Hotel in Cotonou, bringing together leaders from government, business, and civil society to foster economic cooperation, attract foreign direct investment, and promote inclusive development. Organised by the Government of Benin through the Investment and Export Promotion Agency (APIEX) and the Benin Chamber of Commerce and Industry, the Forum comes at a crucial moment in Benin’s development, underpinned by structural reforms and macroeconomic stability.

MTN Group proudly joins the Forum as the Platinum and Headline Sponsor. This strategic partnership follows MTN Group President and CEO, Ralph Mupita’s market visit to Benin in January 2024, where the company reaffirmed its longstanding commitment to the country’s development as a trusted partner. MTN’s participation at BIF 2025 will be led by Senior Vice President Markets Ebenezer Asante, who will deliver a keynote address at the Opening Ceremony on the topic “MTN: Partner in Africa’s Development.” He will be joined by MTN Benin CEO Uche Ofodile and MTN Group Chief Sustainability and Corporate Affairs Officer Nompilo Morafo, both of whom will participate in high-level discussions on finance, the future of technology, and women’s leadership in business.

MTN will also take the lead in hosting the exclusive MTN Investment Night, a high-level networking engagement aimed at facilitating meaningful dialogue among investors, policymakers, and senior business leaders. As part of its broader contribution to the Forum, MTN will collaborate with the Benin Ministry of Trade and Commerce to evaluate start-up pitches, spotlighting innovative solutions from emerging entrepreneurs. Additionally, the Group will deliver an inspirational leadership masterclass, curated to inspire and equip the next generation of African business leaders with insights drawn from MTN’s journey of growth and transformation across the continent.

Having operated in Benin for more than 25 years, MTN has made significant contributions to the country’s digital infrastructure, financial inclusion, and social development. The Group has committed over $215 million in new investments through 2026, including the rollout of 5G services, expansion of fibre connectivity, and the construction of a new MTN Benin headquarters. MTN’s impact also extends into health, education, and entrepreneurship through the work of the MTN Foundation, reinforcing its belief that digital access is key to unlocking national and regional progress.”

Commenting on MTN’s commitment to the Benin Investment Forum and the country, Ebenezer Asante, MTN Group Senior Vice President, Markets stated: “Our presence at the Benin Investment Forum reflects more than sponsorship, it’s a reflection of our unwavering belief in Benin’s potential and our shared journey toward inclusive digital transformation. Through strategic partnerships rooted in national development goals, MTN is proud to be a catalyst for progress, investment, and innovation in Benin and across the continent.”

MTN’s participation in the Benin Investment Forum 2025 exemplifies the company’s belief that inclusive, resilient growth must be rooted in strategic collaboration between the public and private sectors. As a partner of choice to African governments, MTN continues to play a leading role in building the infrastructure, capabilities, and ecosystems required for nations to thrive in a digital world. Through its involvement in BIF 2025, MTN reaffirms its commitment to Benin’s development journey and to advancing Africa’s digital and economic integration.

A pioneer in transformation in South Africa, MTN Group and major subsidiary MTN South Africa (MTN SA) each maintained a Level 1 Broad-Based Black Economic Empowerment (B-BBEE) contributor status in 2024.

MTN’s annual B-BBEE compliance report, compiled by an independent verification agency, underscored our efforts to drive inclusive growth and empowerment through deliberate and targeted interventions in the year.

“Our commitment to transformation and focused execution has yielded measurable successes across several elements of the B-BBEE scorecard, including notable improvements in management control, skills development and preferential procurement,” said MTN Group President and CEO Ralph Mupita.

“As a result of our recruitment and talent management strategies, we increased Black representation in management across all levels and enhanced female representation on the Board of Directors. This is part of our goal of achieving gender equity by 2030,” he added.

MTN SA CEO Charles Molapisi was pleased with the results: “At MTN South Africa, we see our Level 1 B-BBEE achievement not just as a milestone, but as a reaffirmation of our purpose to lead with impact. Transformation is deeply embedded in our DNA, it guides how we invest, how we empower, and how we connect South Africans to real opportunities. We are proud to be part of building a future where inclusive growth drives true progress, for all.”

Despite a challenging macroeconomic environment in 2024, MTN remained committed to creating an equitable environment for previously disadvantaged individuals through our skills development programmes. We invested in building STEM capabilities to help future-proof our graduates and employees, equipping them with the tools required for the digital economy. This was achieved through structured learning, on-the-job training and mentorship.

As a significant player in the sector, we recognise our responsibility to foster inclusive and sustainable economic growth, not just as a corporate entity, but as a catalyst for positive change. Small and medium-sized enterprises (SMEs) play a key role in driving economic.

MTN Group announces the release of our annual reports for 2024. Produced under the theme of ‘Accelerating Africa’s digital future’, the suite of reports provides a thorough overview of our robust underlying performance, strategic delivery and contribution to society, as well as our priorities ahead.

“Committed to operating responsibly and ethically, in 2024 MTN remained focused on executing on our strategic intent of leading digital solutions for Africa’s progress, despite the global uncertainties,” said MTN Group President and CEO Ralph Mupita.

“We couldn’t have done this without the support of our many diverse stakeholders. We invite you to read our reports, which strive to provide meaningful information tailored for various specific audiences.”

The 2024 Integrated Report tells the overall MTN value-creation story, detailing our strategic achievements and initiatives, including our operational highlights, financial performance and progress on ESG.  It explains how MTN leverages our brand, broad presence and skills as well as leading connectivity business, fintech offerings and digital infrastructure to expand digital and financial inclusion across Africa. This is done while mitigating risks and making the most of opportunities in our 16 markets.

This information, which reflects integrated thinking at the Group, endeavours to assist our investors and other stakeholders to understand the Group’s overall health and future focus. It is published alongside sustainability and financial reports as well as other important information for our shareholders.

ESG remains at the core of our strategy and is aligned with our work to advance the United Nations Sustainable Development Goals through our business activities and our support of governments, communities and customers. Our Sustainability Report provides a view of the Group around sustainability-related risks and opportunities that could reasonably be expected to affect MTN’s prospects.

As stewards of the digital age, we believe that safeguarding human rights is at the core of connectivity. In a year of numerous elections across the world, our Transparency Report outlines how MTN reinforced digital rights in 2024 by ensuring secure, uninterrupted connectivity to support free and fair democratic processes.

It also spells out how the rapid expansion of AI presents new ethical risks, prompting MTN to develop a Responsible AI Policy to uphold digital rights and data privacy.

In 2024, Africa faced intensifying climate risks, making sustainability and resilience essential to MTN’s strategy, regardless of changes in countries’ and companies’ adherence to climate policies. Our Climate Report highlights how we are actively addressing both mitigation and adaptation while leveraging emerging opportunities. In the year, we surpassed our emissions reduction target, cutting emissions by more than 46% off a 2021 baseline.

Our Tax Report underscores the role we play in supporting the socioeconomic development of our host nations. In 2024, MTN’s total tax contribution was R52.7 billion, made up of corporate taxes, indirect taxes, withholding taxes, payroll taxes, operating licence fees and other payments to government authorities.

The suite of annual reports also includes a Notice of Annual General Meeting, which invites our shareholders to participate in our virtual meeting on Thursday 29 May 2025. Our Remuneration Report provides transparent disclosure of the remuneration of our leadership based on performance against strategic priorities.

Our ESG Data Booklet is a handy resource for those interested in detailed disclosures relating to MTN’s planet, people, ethics and governance matters. As well as relevant statistics, it highlights our policy and position statements on various ESG issues as well as a comprehensive GRI disclosure index.

“Our prospects and investment case are underpinned by the structural demand we see in data and fintech,” said Mupita. “As a business, we remain resolute in our commitment to accelerating Africa’s digital future and will maintain the focus on operational excellence and strategic execution to capture the exciting growth opportunities in our footprint. We thank our stakeholders for their ongoing support.”

Click HERE to view the reports

No evidence of compromise to any of our critical infrastructure, core MTN platforms or services

MTN Group would like to inform stakeholders that it has experienced a cybersecurity incident that resulted in unauthorised access to personal information of some MTN customers in certain markets. Our core network, billing systems and financial services infrastructure remain secure and fully operational.

An unknown third-party has claimed to have accessed data linked to parts of our systems. At this stage we do not have any information to suggest that customers’ accounts and wallets have been directly compromised.

The Group immediately activated its cybersecurity response processes including informing the South African Police Service (SAPS) and the Hawks in South Africa.

We also informed the relevant country authorities and will continue to update them on an ongoing basis while working closely with them and law enforcement agencies in supporting their investigations.

We are in the process of notifying affected customers in compliance with local legal and regulatory obligations.

As a reminder, customers are encouraged to remain vigilant and follow regular security measures, such as:

• To mitigate any fraudulent consequences, a fraud alert can be placed on an individual’s credit report at any of the major credit bureaus.
• Keep MTN, MoMo and banking apps and devices updated.
• Use strong, unique passwords for accounts and change them regularly.
• Be cautious of unexpected messages and do not click on suspicious links.
• Do not disclose information such as passwords, PINs and OTP when asked to do so by phone, text message or email.
• Where multifactor authentication is available, it should be activated.

The privacy of information is our top priority and MTN remains committed to safeguarding the integrity of our systems and the trust placed in us by our customers and other stakeholders. We will continue to contain and manage this matter carefully.