Category: Media releases

MTN and its digital platform business, Chenosis, in partnership with TransUnion Africa, has launched TransUnion Telco Data Score, a first-of-its-kind credit scoring solution that uses mobile phone call data records to help millions of South Africans with limited or no formal credit history gain access to financial services.

This alternative data scoring model leverages Call Data Records (CDR), which reflect patterns in mobile phone network usage behaviour and correlates it to an individual’s financial behaviour. By using telco data as a proxy for financial reliability, the TransUnion Telco Data Score enables lenders to accurately assess New-to-Credit (NTC) consumers and expand access to safe, affordable credit.

Helping the Financially Excluded

According to TransUnion estimates, over 1.4 million credit-invisible South Africans open new credit accounts each year, contributing to more than four million new accounts over the past three years. Yet traditional scoring models often fail to assess this segment accurately, leaving more than 16 million adults outside the formal credit system.

Approximately 35% of New-to-Credit consumers are under the age of 25, many of whom are new to the workforce and often use credit to buy clothing for work, highlighting the need for innovative tools that support younger, digitally active individuals who may lack a conventional credit footprint. Successfully integrating these and other excluded consumers into the economy could add approximately R173 billion¹ to South Africa’s GDP.

“With over 500 million² people across the continent excluded from formal financial systems, the scale of the challenge is undeniable. Traditional data models fail to reflect the realities of African consumers, leaving millions without access to credit and the opportunities it enables. Financial inclusion isn’t just part of our mission, it’s our mandate,” said Lee Naik, CEO of TransUnion Africa.

“That’s why we believe the only way forward is to think differently, to lead with bold, African-born solutions. Innovations like TransUnion Telco Data Score, designed for Africa, by Africa, are helping us responsibly harness mobile data at scale. In doing so, we’re not only expanding access to credit, but we’re also unlocking economic potential, accelerating inclusive growth, and reshaping the future of finance across the continent.”

Creating Opportunity with Consent and Compliance

The use of CDR data is subject to explicit consumer consent and is managed in compliance with South Africa’s Protection of Personal Information Act (POPIA). MTN is responsible for consent management and will ensure that Chenosis, MTN’s API marketplace, facilitates the connection between MTN’s data ecosystem and partners like TransUnion in a secure and scalable manner.

“This partnership demonstrates how mobile technology and secure data sharing can support positive change in the financial sector and unlock new opportunities for millions of South Africans,” said Selorm Adadevoh, Group Chief Commercial Officer, MTN Group. “We are committed to ensuring that data is used responsibly, with the customer’s interests at the forefront. This is a model of what responsible innovation can look like.”

Empowering Lenders and Growing the Economy

For lenders, the TransUnion Telco Data Score has demonstrated a 25–35% improvement in predictive performance over previous alternative data models, based on recent pre-launch validations across the retail and banking sectors.

By adopting TransUnion Telco Data Score, lenders can better predict user behaviour and support responsible lending by ensuring that credit users at risk of default are not overexposed and can be effectively supported throughout their credit journey.

Importantly, the product also helps New-to-Credit consumers establish and build their credit footprint over time. According to TransUnion data, low-risk individuals significantly increase their credit exposure within 18 months of becoming credit active, underscoring the long-term benefits of responsible financial inclusion strategies.

“With Chenosis, we enable collaboration between mobile operators and solution providers while maintaining high security and compliance standards,” said Waseem Amra, GM – Products and Platforms. “This partnership highlights how secure data access can support innovation in financial services that can transform lives.”

This partnership between Transunion Africa, MTN, and Chenosis reflects the growing trend of using diverse data sources to create more accurate and inclusive financial access. Integrating mobile network insights into credit scoring provides a practical and scalable way to reach more individuals, while maintaining high standards of privacy and compliance.

“With this inclusive innovation, TransUnion has taken the lead in creating an impactful solution to one of the continent’s most pressing challenges – finding responsible pathways to greater financial inclusion that will unlock opportunities for individual and national growth. By turning mobile data into meaningful opportunity, we have set the standard in making transformation possible by showing how technology can be used in groundbreaking alternative ways. Together with MTN and Chenosis, we are building a future where every South African, regardless of their financial history, has the chance to be seen, to be trusted, and to thrive,” Naik concluded. “When financial institutions can measure risk more effectively, they can lend more confidently, and more consumers can access opportunity, and that’s a win for everyone.”

MTN Group has been inducted into the inaugural Brand Africa Hall of Fame “in recognition of its transformational impact on African consumers and its role in shaping a positive African narrative”.  MTN was also recognised as the #1 Most Admired African Brand Contributing to a Better Africa; the #1 Most Admired African Brand (spontaneous recall); the #1 Most Admired Brand Doing Good for Society and the Environment; and #1 Most Admired Telecommunications Brand.

The Hall of Fame honour, introduced this year by Brand Africa, acknowledges brands that have demonstrated sustained excellence and influence on the continent over the past decade. MTN’s induction reflects its ongoing commitment to enabling digital access, expanding financial inclusion, and contributing meaningfully to Africa’s development.

The announcement was made alongside the release of the 2025 edition of the Brand Africa 100 rankings – an annual, independently conducted survey spanning more than 30 African countries and representing more than 85% of the continent’s population and GDP.

“It is an honour to be inducted into the Brand Africa Hall of Fame and to be named the most admired African brand contributing to a better Africa, the most admired African brand by spontaneous recall, as well as the brand most admired for doing good for society and the environment,” said Ralph Mupita, MTN Group President and CEO.

“That this recognition comes during Africa Month gives it added significance. It reflects the progress we continue to make as a continent and the role trusted brands must play in advancing inclusive, digitally enabled growth. We are grateful for the confidence placed in MTN by the people we serve and remain committed to delivering meaningful impact.”

Mupita also acknowledged the collective effort behind the brand’s success, thanking MTNers, partners, and other stakeholders across the continent for their role in making this recognition possible.

MTN operates mobile networks in 16 countries. Since 2021, the company has been guided by its Ambition 2025 strategic intent of Leading digital solutions for Africa’s progress. This underscores MTN’s commitment to driving digital and financial inclusion and fostering innovation across the continent.

Further validating its brand leadership, MTN was recently ranked once again as South Africa’s most valuable brand. The accolade was made in the 2025 Brand Finance Top 100 Report, which accorded MTN a brand valuation of R50.7 billion. MTN has held this position every year since the survey’s inception in 2012.

Brand Africa Recognition

A pioneer in transformation in South Africa, MTN Group and major subsidiary MTN South Africa (MTN SA) each maintained a Level 1 Broad-Based Black Economic Empowerment (B-BBEE) contributor status in 2024.

MTN’s annual B-BBEE compliance report, compiled by an independent verification agency, underscored our efforts to drive inclusive growth and empowerment through deliberate and targeted interventions in the year.

“Our commitment to transformation and focused execution has yielded measurable successes across several elements of the B-BBEE scorecard, including notable improvements in management control, skills development and preferential procurement,” said MTN Group President and CEO Ralph Mupita.

“As a result of our recruitment and talent management strategies, we increased Black representation in management across all levels and enhanced female representation on the Board of Directors. This is part of our goal of achieving gender equity by 2030,” he added.

MTN SA CEO Charles Molapisi was pleased with the results: “At MTN South Africa, we see our Level 1 B-BBEE achievement not just as a milestone, but as a reaffirmation of our purpose to lead with impact. Transformation is deeply embedded in our DNA, it guides how we invest, how we empower, and how we connect South Africans to real opportunities. We are proud to be part of building a future where inclusive growth drives true progress, for all.”

Despite a challenging macroeconomic environment in 2024, MTN remained committed to creating an equitable environment for previously disadvantaged individuals through our skills development programmes. We invested in building STEM capabilities to help future-proof our graduates and employees, equipping them with the tools required for the digital economy. This was achieved through structured learning, on-the-job training and mentorship.

As a significant player in the sector, we recognise our responsibility to foster inclusive and sustainable economic growth, not just as a corporate entity, but as a catalyst for positive change. Small and medium-sized enterprises (SMEs) play a key role in driving economic.

MTN Group announces the release of our annual reports for 2024. Produced under the theme of ‘Accelerating Africa’s digital future’, the suite of reports provides a thorough overview of our robust underlying performance, strategic delivery and contribution to society, as well as our priorities ahead.

“Committed to operating responsibly and ethically, in 2024 MTN remained focused on executing on our strategic intent of leading digital solutions for Africa’s progress, despite the global uncertainties,” said MTN Group President and CEO Ralph Mupita.

“We couldn’t have done this without the support of our many diverse stakeholders. We invite you to read our reports, which strive to provide meaningful information tailored for various specific audiences.”

The 2024 Integrated Report tells the overall MTN value-creation story, detailing our strategic achievements and initiatives, including our operational highlights, financial performance and progress on ESG.  It explains how MTN leverages our brand, broad presence and skills as well as leading connectivity business, fintech offerings and digital infrastructure to expand digital and financial inclusion across Africa. This is done while mitigating risks and making the most of opportunities in our 16 markets.

This information, which reflects integrated thinking at the Group, endeavours to assist our investors and other stakeholders to understand the Group’s overall health and future focus. It is published alongside sustainability and financial reports as well as other important information for our shareholders.

ESG remains at the core of our strategy and is aligned with our work to advance the United Nations Sustainable Development Goals through our business activities and our support of governments, communities and customers. Our Sustainability Report provides a view of the Group around sustainability-related risks and opportunities that could reasonably be expected to affect MTN’s prospects.

As stewards of the digital age, we believe that safeguarding human rights is at the core of connectivity. In a year of numerous elections across the world, our Transparency Report outlines how MTN reinforced digital rights in 2024 by ensuring secure, uninterrupted connectivity to support free and fair democratic processes.

It also spells out how the rapid expansion of AI presents new ethical risks, prompting MTN to develop a Responsible AI Policy to uphold digital rights and data privacy.

In 2024, Africa faced intensifying climate risks, making sustainability and resilience essential to MTN’s strategy, regardless of changes in countries’ and companies’ adherence to climate policies. Our Climate Report highlights how we are actively addressing both mitigation and adaptation while leveraging emerging opportunities. In the year, we surpassed our emissions reduction target, cutting emissions by more than 46% off a 2021 baseline.

Our Tax Report underscores the role we play in supporting the socioeconomic development of our host nations. In 2024, MTN’s total tax contribution was R52.7 billion, made up of corporate taxes, indirect taxes, withholding taxes, payroll taxes, operating licence fees and other payments to government authorities.

The suite of annual reports also includes a Notice of Annual General Meeting, which invites our shareholders to participate in our virtual meeting on Thursday 29 May 2025. Our Remuneration Report provides transparent disclosure of the remuneration of our leadership based on performance against strategic priorities.

Our ESG Data Booklet is a handy resource for those interested in detailed disclosures relating to MTN’s planet, people, ethics and governance matters. As well as relevant statistics, it highlights our policy and position statements on various ESG issues as well as a comprehensive GRI disclosure index.

“Our prospects and investment case are underpinned by the structural demand we see in data and fintech,” said Mupita. “As a business, we remain resolute in our commitment to accelerating Africa’s digital future and will maintain the focus on operational excellence and strategic execution to capture the exciting growth opportunities in our footprint. We thank our stakeholders for their ongoing support.”

Click HERE to view the reports

No evidence of compromise to any of our critical infrastructure, core MTN platforms or services

MTN Group would like to inform stakeholders that it has experienced a cybersecurity incident that resulted in unauthorised access to personal information of some MTN customers in certain markets. Our core network, billing systems and financial services infrastructure remain secure and fully operational.

An unknown third-party has claimed to have accessed data linked to parts of our systems. At this stage we do not have any information to suggest that customers’ accounts and wallets have been directly compromised.

The Group immediately activated its cybersecurity response processes including informing the South African Police Service (SAPS) and the Hawks in South Africa.

We also informed the relevant country authorities and will continue to update them on an ongoing basis while working closely with them and law enforcement agencies in supporting their investigations.

We are in the process of notifying affected customers in compliance with local legal and regulatory obligations.

As a reminder, customers are encouraged to remain vigilant and follow regular security measures, such as:

• To mitigate any fraudulent consequences, a fraud alert can be placed on an individual’s credit report at any of the major credit bureaus.
• Keep MTN, MoMo and banking apps and devices updated.
• Use strong, unique passwords for accounts and change them regularly.
• Be cautious of unexpected messages and do not click on suspicious links.
• Do not disclose information such as passwords, PINs and OTP when asked to do so by phone, text message or email.
• Where multifactor authentication is available, it should be activated.

The privacy of information is our top priority and MTN remains committed to safeguarding the integrity of our systems and the trust placed in us by our customers and other stakeholders. We will continue to contain and manage this matter carefully.

MTN Group notes the publication on Thursday of a story in South African media, suggesting that there are new legal developments in the United States regarding MTN. This is not true and we have requested for a retraction and correction.

MTN has previously reported on this case, most recently in our quarterly update for the period to the end of September 2023, in which we made clear that on 28 September 2023, a judge in the US District Court for the Eastern District of New York denied in part a motion by MTN to dismiss the Anti-Terrrosim Act claims against the Company in Zobay v. MTN – a case that was initiated against MTN in 2021.

We said at the time that it meant that the case would proceed to the next phases, which include discovery (the exchange of information in the parties’ possession), summary judgment motions (requests that the court grant judgment on the law, without a trial, because there are no factual disputes for a jury to resolve), and, if necessary, a trial.

The court, however, did uphold the motion to dismiss the case against MTN Dubai on the grounds that the plaintiffs did not attribute any specific conduct to MTN Dubai. Accordingly, MTN Dubai is no longer a party to the proceedings.

“The court’s dismissal order does not mean that MTN has lost the case, nor does it suggest that MTN violated the law or otherwise engaged in wrongdoing. Under US law and procedures, MTN (and the other defendants in the case) could not challenge the factual allegations made against the company at the motion-to-dismiss phase. In the next phases of the litigation, MTN will have an opportunity to produce and solicit evidence to disprove plaintiffs’ allegations,” our announcement said in November 2023.

MTN has deep sympathy for those who have been injured or lost loved ones as result of the tragic conflicts in Iraq and Afghanistan. MTN firmly believes that the plaintiffs have sued the wrong defendants in the wrong court, based on insufficient allegations.

In a significant move to improve the user experience, MTN Group, Africa’s leading telecommunications service provider, has partnered with Meta to enhance the quality and reliability of voice and video calls on real-time calling applications such as WhatsApp across 12 MTN markets.

By optimising application-aware networks and network-aware applications, the initiative aims to deliver a more seamless, stable, and high-quality user experience. The collaboration aims to improve real-time calling experiences across 12 markets by pinpointing areas for enhancement and executing specific interventions.

Since MWC 2024, MTN and Meta teams have been collaborating to identify key areas for improvement and implement targeted network optimizations that enhance the interaction between mobile networks and real-time calling applications while maintaining efficient traffic delivery. By harnessing data analytics and conducting comprehensive testing, they have successfully created and deployed solutions that significantly enhance the quality of experience for mobile users.

The first market to implement these enhancements is Nigeria, where early results show notable improvements in key performance indicators (KPIs), including 50% improvement, leading to a better user experience for MTN Nigeria mobile users.

“This implementation further demonstrates our commitment to enhancing our customers’ digital experience. We’re pleased with the remarkable improvement in our real-time communication services, reflecting our commitment to innovative customer solutions,” said Yahaya Ibrahim, CTO at MTN Nigeria.

“The collaboration allows us to deploy advanced solutions for an unparalleled real-time experience in Nigeria and showcases our dedication to elevating service quality and improving user experience, while striving for continued efficiency in traffic delivery,” added Diego Marí, Head of Network Ecosystems Engineering at Meta.

MTN Group, Africa’s leading mobile network operator, has entered a strategic partnership with Synamedia, a leading video software provider, to develop a new streaming platform tailored for mobile and fixed broadband subscribers across Africa. This collaboration aims to enhance digital content accessibility and provide a diverse range of viewing options to meet the evolving preferences of audiences throughout the continent.

The service will leverage Synamedia’s advanced, cloud-based technologies to deliver both linear television and video-on-demand content.  The platform will offer diverse monetisation models, including subscriptions, ad-supported content, and free streaming channels with targeted advertising. Each market will benefit from a curated content strategy, thoughtfully adapted to local cultures, languages, and viewing habits – ensuring deep relevance and strong audience resonance across the continent. 

Synamedia’s technology will play a key role in shaping the platform, enabling seamless content management and personalised recommendations. With Synamedia’s integration expertise, the platform will be built for reliability and scalability.

Selorm Adadevoh, Group Chief Commercial Officer at MTN Group, said, “We see a unique opportunity to transform video consumption in Africa with high-quality, accessible, and relevant content. This partnership enables us to leverage cutting-edge technology and deep customer insights to enhance entertainment experiences and drive digital inclusion.”

Paul Segre, Synamedia CEO, said, “Thanks to MTN’s leadership and innovation, smartphone owners across Africa will be able to enjoy innovative linear TV and on-demand video. By taking advantage of the breadth of our integrated, cloud-based portfolio to quickly deploy new services at scale, MTN will be able to create a groundbreaking set of offerings for customers and viewers that will drive new revenues.”

This collaboration underscores MTN Group and Synamedia’s shared commitment to advancing digital inclusion and enhancing access to quality content across Africa. By leveraging innovative technologies and a localised approach, this partnership is poised to create a service that brings value to audiences and contributes to the development of the continent’s digital ecosystem. With this strategic alignment, MTN and Synamedia are taking meaningful steps toward empowering communities, driving industry progress, and shaping the future of entertainment in Africa.

GSMA Board names new Deputy Chair to serve until end of 2026

The GSMA Board of Directors has elected Ralph Mupita as Deputy Chair for the remainder of the Board term, until the end of 2026. In this role, he will support the Chair and Board in overseeing the strategic direction of the organisation, which represents the world’s mobile operators and companies in the broader mobile ecosystem.

“This appointment is a great honour as it comes at a time of rapid developments in technology and increasing digital adoption across Africa. Mobile technology will play a critical part in addressing the pressing challenges facing our communities and unlocking the full potential of Africa and the rest of the Global South, ensuring that no one is left behind in this journey toward a more connected future,” Mr Mupita said.

“I am committed to supporting the strategic direction of the GSMA, which plays a pivotal role in representing the global mobile ecosystem. Together, we will continue to drive innovation and positive change in the industry,” he added.

Vivek Badrinath, Director General of the GSMA, commented: “My warmest congratulations to Mr Mupita on being elected as the Deputy Chair of the GSMA Board. His experience will be invaluable as we continue to navigate the dynamic landscape of our industry. I look forward to working closely with him and the Board.”

Mr Mupita is the Group President and CEO of MTN Group, a position he has held since September 2020, after previously serving as MTN Group’s Chief Financial Officer from April 2017. Since joining MTN, he has helped strengthen the Group’s financial position and strategy formulation and overseen the successful listing of MTN subsidiaries in Ghana, Nigeria, Rwanda and Uganda.

Prior to joining MTN, Mr Mupita was CEO for Old Mutual Emerging Markets, providing financial service solutions to individuals and corporates across 19 countries in Africa, Latin America and Asia. He holds a BSc. Engineering (Hons) and MBA from the University of Cape Town and has completed the General Management Program at Harvard Business School.

Read accompanying release here.

As part of MTN Group’s ambition to lead in the provision of reliable, high-quality home broadband services, the company is pleased to announce the elevation of Group Home into a dedicated business function within Group Commercial. To lead this strategic focus area, Ankur Bajpai has been appointed Executive: Group Home Broadband, effective 1 April 2025.

This move reinforces MTN’s commitment to strengthening its position in the broadband market by ensuring executional focus, accelerating innovation, and delivering exceptional customer experiences. The dedicated function will play a critical role in driving market penetration while achieving sustainable growth through operational excellence.

Ankur brings over 21 years of experience in business strategy and advanced analytics, with extensive expertise in the telecommunications sector. For the past seven years, he has been an integral part of MTN Group, contributing significantly to its growth and innovation efforts.

Throughout his career, Ankur has worked across three continents and travelled to over 80 countries, giving him a rich global perspective. Before joining MTN, he held leadership roles at Etisalat Group, including Director of Commercial Intelligence across Asia, Africa, and the Middle East and Assistant Vice President for Corporate Marketing at Etisalat DB. He also held key roles at Idea Cellular and Reliance Communications.

Ankur holds an MBA in Strategic Management and Managerial Finance from Cardiff Business School in Wales and an Advanced Diploma in Web-Centric Curriculum from the National Institute of Information Technology in India.

As Executive Group Home Broadband, Ankur will lead the development and execution of MTN’s home broadband strategy, with a strong focus on Fibre to the Home (FTTH) and Fixed Wireless Access (FWA) solutions.

“We are excited to see Ankur take on this role at a time when home connectivity is more critical than ever. His leadership will help us bring practical, high-quality solutions to more households across our markets. I’m looking forward to working with him on this journey,” said Selorm Adadevoh, Group Chief Commercial Officer.

Please join us in congratulating Ankur on his new appointment and wishing him continued success as he leads the next chapter of MTN’s home broadband journey.