Case Study Category: People & Culture
The world of work is evolving at an unprecedented pace-shaped by AI, shifting expectations, and new ways of creating value. At MTN, we see this moment not just as change, but as an opportunity to fundamentally rethink how we support, empower, and enable our people.
In this piece, our Chief Human Resources Officer shares how we are transforming our human capital strategy-from traditional HR to a bold vision of “hospitality for people”, designed to help every MTNer thrive in a digital, AI-enabled future. It’s a story of leadership, inclusion, skills transformation, and the intentional choices shaping our workforce of tomorrow.
Discover how we’re building a workplace where technology is powerful-but humanity leads.
Africa is a continent of extraordinary potential; driven by talent, diversity, and rapid digital growth. At MTN, our people are central to unlocking that potential across our 14 000+ strong workforce.
What is evolving is how we enable them?
We are increasingly using data and insight to guide how we build skills, plan for the future, and enhance the employee experience. This shift is helping us make more informed decisions- spotting opportunities earlier, responding faster, and strengthening how we support our people across our platform businesses.
From workforce planning to capability development and inclusion, a more connected view of our organisation is helping us design a smarter, more responsive approach to work.
At MTN, we are working towards a gender-equal workforce by 2030. One where equality is reflected not only in representation, but across opportunity, leadership, and pay.
Gender pay parity is a core pillar of our Diversity, Equity and Inclusion (DEI) agenda. Since 2021, we have taken deliberate steps to close gaps through improved representation of women in senior and critical roles, targeted hiring, and structured pay adjustments. We also conduct annual, market-level pay assessments using globally recognised methodologies across salary, bonus, and total remuneration.
Our 2025 review, covering 15 countries and over 12,500 employees, shows continued progress, supported by stronger female representation and the impact of long-term incentive cycles. While gaps remain, underlying salary trends reflect gradual structural improvement driven by more equitable hiring and progression.
Read more in our People Report- out now!
Across Connectivity, Fintech, and Digital Infrastructure, MTN’s Employee Value Promise is not just a statement, it is a lived experience shaped by real markets, real people, and real impact.
What unites these diverse markets is not only what we deliver, but how we deliver it: with purpose, collaboration, and an unwavering commitment to meaningful impact.
This is where Live Inspired comes to life: where careers are shaped, ideas become innovation, and MTNers turn ambition into progress for millions across the continent.
Explore the strategic shifts we’ve made to:
-Empower our people through AI and digital solutions
-Evolve our product engineering models to drive speed and build critical capabilities
– Foster shared goals and team-based rewards
– Promote reverse learning through inclusive talent programmes
-Accelerate the development of a global talent pool aligned to our digital and AI agenda
Read more in our People Report- out now!
Africa is a continent of immense potential, diversity, and innovation. As the world becomes more connected and technology accelerates change, the opportunity to shape digital transformation, financial inclusion, and inclusive growth across the continent has never been greater.
At MTN, we are playing our part through our three platform businesses: Connectivity, Fintech, and Digital Infrastructure; powered by the collective strength of our Y’ello family. To unlock this potential, we are evolving our human capital strategy through a powerful lens: hospitality for people.
This means designing a workplace experience where every MTNer is seen, heard, supported, and empowered in their unique context. It is about moving beyond traditional HR to intentionally create an environment that nurtures care, belonging, and performance-so our people can thrive, innovate, and deliver meaningful impact.
As we advance our Ambition 2030, we are reimagining how work gets done in an AI-enabled, digital-first world, building skills for the future, enabling inclusive growth, and fostering a culture where humanity and technology work in harmony.
For us, Hospitality Grade HR is underpinned by 4 distinct levers:
In this People Report, we share how our people, culture, and values are shaping a future-ready organisation.