Tag: Network as a service

MTN Rwandacell PLC (MTN Rwanda) showcased the nation’s first-ever live 5G network technology demonstration at the opening of the Mobile World Congress (MWC) Africa in Kigali. This exhibition, first revealed during the Presidential tour of the conference, underscores MTN Rwanda’s dedication to remaining at the forefront of leading technological progress and its unwavering commitment to delivering the most advanced and reliable connectivity solutions to Rwandans in response to the soaring demand for faster and more reliable mobile and fixed Broadband connectivity.

“5G represents more than speed; it’s a gateway to a world of endless possibilities. It holds the potential to revolutionize sectors such as healthcare, education, agriculture, and many more. For instance, with 5G, remote medical consultations and procedures could become a norm, significantly impacting healthcare accessibility in remote areas.” stated Mapula Bodibe, MTN Rwanda CEO. “Demonstrating new technology is not just about staying at the forefront of innovation; it’s about exploring new ways to improve the everyday lives of Rwandans and positioning the nation as a technology leader on the continent,” she added.

5G has the potential to transform Rwanda’s digital landscape, ushering in an era of unparalleled innovation and connectivity. 5G technology aims to provide access to advanced and high-speed mobile internet services and reduced latency, significantly enhancing internet user experience. With its transformative power, 5G will not only elevate digital experiences but also fuel economic growth and further drive the country’s digital inclusion agenda.

The 5G technology demonstration marks a new era for internet connectivity in Rwanda and exemplifies MTN Rwanda’s unwavering commitment to innovation and its dedication to enhancing the lives of Rwandans with leading network connectivity solutions. With 5G, Rwanda is poised to offer enhanced digital experiences and emerge as a leader for digital advancements on the African continent.

MTN, Africa’s leading telecommunications service provider, is elevating customer experience through a transformative partnership with global consulting firm Accenture and customer experience solutions provider Genesys. This initiative aims to redefine customer care for MTN’s subscribers by leveraging cloud-native solutions and advanced AI capabilities to drive customer-centric innovation and operational excellence.

The Genesys Cloud CX platform, a pivotal component of this transformative programme, is engineered with cutting-edge AI capabilities. It incorporates natural language processing to understand customer queries more intuitively and machine learning algorithms to adapt and improve over time. These advanced technologies work in tandem to provide real-time insights and analytics that are invaluable for decision-making.

For MTN’s expansive network of thousands of agents, this means the ability to offer a service that is not just efficient but also highly personalized. The platform’s AI-driven analytics allow agents to understand customer behaviour and preferences and tailor interactions to individual needs. This level of customization significantly enhances customer satisfaction and fosters loyalty, setting a new standard for customer engagement in the telecommunications industry.

“As we navigate the complexities of a digital world, this transition to a leading-edge cloud-native Contact Centre as a Service (CCaaS) solution serves as a cornerstone for reimagining customer care,” says MTN’s Group Chief Information Officer, Nikos Angelopoulos. “Our collaboration with Accenture and Genesys produced a scalable and adaptable solution that empowers our agents to better serve customers and positions us for long-term growth and operational efficiency.”

Cornelia van Heerden, Executive Customer Experience Operations for MTN South Africa, adds, “We aim to go beyond resolving queries to becoming a trusted partner in our customers’ digital journeys, offering a seamless experience across multiple touchpoints.”

Over the past year, MTN Operating Companies in several countries, including South Africa, Nigeria, and Uganda, have successfully transitioned to the Genesys Cloud CX platform. “This initiative is a testament to our resolve to adapt and grow with our customers, proactively meeting their ever-changing needs,” says Enzo Scarcella, MTN’s Group Chief Consumer Officer.

In South Africa alone, the transformation has yielded a 40% year-on-year reduction in call volume, demonstrating the initiative’s immediate impact on operational excellence. “Digital transformation is not just about adopting new technology; it’s about unlocking new ways to add value to our customers and our business. Our collaboration with industry leaders Accenture and Genesys underscores our commitment to delivering world-class service and operational results,” Angelopoulos adds.

Commenting on MTN’s ongoing technology revolution, Nitesh Singh, Accenture Africa’s CMT Lead, says, “We are proud to partner with MTN and bring our breadth of technological and business capabilities through the Genesys platform to reimagine the customer service offering. We have assisted MTN Group to create value through intelligent decision-making in a competitive business environment by optimizing costs and building resilient, elastic cloud technology.”

Genesys Account Director (Africa), Luisa Coetzee, concludes, “Genesys is pleased to partner with MTN Group in their customer experience transformation journey, collaborating with the different opcos to orchestrate personalized and empathetic experiences for their customer’s unique needs and meeting them where they are. The Genesys Cloud platform enables us to deliver value for all as it is architected to promote better Employee (EX) and Customer (CX) Experiences.”

In the first half of 2023, MTN Group delivered resilient results, advanced our strategy by partnering with Mastercard on the MTN fintech business, and progressed plans to exit Afghanistan. This was achieved in a difficult operating environment marked by elevated inflation, weaker local currencies and regulatory developments across our 19 markets.

“We delivered a resilient performance in H1 23 and made good strategic progress against a tough macro backdrop,” said MTN Group President and CEO Ralph Mupita.

“In South Africa, we were very encouraged by the improved network availability on the back of our power-resilience investment, resulting in a stronger Q2 23 performance than Q1 23,” he said. By end-June, MTN South Africa’s network availability was more than 90% despite severe electricity shortages across the country.

“In Nigeria, we delivered a very strong operational result, having navigated the cash shortages in Q1 23 and increased inflation,” Mupita said. “The policy changes implemented in Nigeria in Q2 23 have short-term negative impacts, but we see these as being very constructive for the investment climate in the medium to longer term.”

MTN Group’s service revenue grew 15% to almost R108 billion in constant-currency terms. This was driven by increases in revenue from data services of 24% and from fintech services of 22%. Revenue from voice services increased 6% in the period. 

At the end of June 2023, we had 292 million subscribers with whom we worked to create shared value. This subscriber base – 4% higher than the same period last year – benefited from lower data rates and improved access to broadband services.

To facilitate the digital economy, we increased the number of active data users by more than 7% to nearly 140 million; reported a 19% increase in overall data traffic; and improved data affordability by reducing the average effective rate per megabyte by more than 22%.

We continued to invest in world-class networks and platforms for the people of Africa, committing R17.2 billion in capital expenditure in the first six months of 2023. The Group’s balance sheet remained strong, with all key metrics well within the limits of our loan covenants.

Driven by solid revenue growth and improved efficiencies, adjusted headline earnings per share (HEPS) increased by 25% to 749 cents and adjusted return on equity (ROE) expanded by one percentage point to 24.4%. These were in line with our medium-term guidance.

The MTN Group Fintech business delivered on our rapid expansion plans. The volume of transactions increased by 37% to 8.3 billion in the first half of the year. These were executed by 61 million active MoMo customers.

Following the bespoke process to identify and potentially introduce strategic minority investors into MTN Group Fintech, we executed commercial agreements with Mastercard to support the acceleration and growth of our fintech business’s payments and remittance services.

MTN and Mastercard also signed a memorandum of understanding which provides for a minority investment by Mastercard into Group Fintech based on a total enterprise valuation of about US$5.2 billion for the business on a cash and debt-free basis. Signing of the definitive investment agreements is expected to occur in the very near term as we approach finalisation of customary due diligence. The closing of the investment will be subject to customary closing conditions.

We continued to work to simplify our portfolio. The process for MTN Group to exit Afghanistan in an orderly fashion through the sale of our entire shareholding to Investcom AF, and affiliate company of M1, remains well on track. The transaction received conditional regulatory approval to proceed, pending the submission of relevant documentation to the Afghanistan Regulatory Authority.

Looking ahead, MTN will keep working to create shared value across our markets. “We are focused on the continued execution of our Ambition 2025, which remains relevant in the current macroeconomic volatility and presents attractive scope for growth,” said Mupita.

“As we manage the challenges in our operating environment, as well as the near-term impacts on our top-line and margins, we maintain our medium-term guidance.” 

Project East2West partnership will:

• Help bridge Africa’s connectivity gap by improving broadband access for landlocked African countries
• Offer substantial improvements for data traffic in Africa
• Boost consumption of local content throughout the region and promote regional economic development

Bayobab and Africa50 on Monday signed a partnership to develop Project East2West, a terrestrial fibre optic cable network connecting the eastern shores of Africa to those on the continent’s west.

The partnership will invest up to US$320 million connecting ten African countries over the years 2023, 2024 and 2025.

Bayobab is wholly owned by MTN Group. This investment is within MTN’s previously announced Ambition 2025 plans and will contribute to Bayobab reaching the Group’s target of having 135 000km of proprietary fibre over the coming three years.

“This partnership with Africa50 comes at an opportune time, just as we rebrand MTN GlobalConnect to Bayobab to position the business as an Africa-focused open-access digital infrastructure platform,” said MTN Group President and CEO Ralph Mupita.“The alliance is more than cables and connections; it is about building bridges of connectivity that span nations and bring people closer together.”

“For landlocked African countries, Project East2West will improve latency by almost two-thirds and increase capacity to support high-quality broadband access. In this way, it will level the playing field and ensure that everyone has a fair chance to succeed in the digital world,” he added.

The partnership will offer substantial improvements in data traffic for internet service providers, mobile network operators and hyper scalers operating in these countries. It will also bridge the bottlenecks in global internet traffic landing in and going out of Africa. It is expected to cut latency by up to 65% on the east-to-west route.

Bayobab CEO Frédéric Schepens said: “Guided by the belief that everyone deserves the benefits of a modern connected life, we see the provision of digital infrastructure as critical in driving digital transformation, weaving African countries together and connecting them to the rest of the world.”

He added: “Africa’s connectivity relies on strategic and global partnerships coming together to build the much-needed large-scale backbone infrastructure to meet the explosive demand for digital services. We are looking forward to Project East2West meeting the connectivity demands to power digital services, bridging the digital divide across Africa, and paving the way for the sustainable digital societies of tomorrow.”

As a co-developer, Africa50 is fostering the harmonisation of regional data and security regulations, boosting consumption of local content throughout the region and promoting inter-regional exchanges and regional economic development.

“Project East2West is a remarkable and transformative project that will step-change Africa’s internet capacity expansion drive by supporting the growth and development of 4G and 5G,” said Africa50 CEO Alain Ebobissé.

“This is an important project that will have a significant impact on Africa’s quest to make the internet accessible to most of its growing population. Partnering with a large pan-African company like Bayobab and MTN is important to roll out such an impactful cross-border project,” he added.

The development of Project East2West is expected to be completed in 2025.

MTN Cameroon and Cameroon Telecommunications (Camtel) have signed a strategic national network roaming agreement which will see Camtel expand 2G/3G and 4G coverage in areas of Cameroon which are not already covered by its network.

This is in line with the Cameroonian telecommunication ministry’s transformation objective, which includes initiatives to accelerate citizens’ participation in the digital economy in a cost-effective way. It is also aligned with MTN Group’s Ambition 2025 strategic intent of leading digital solutions for Africa’s progress.

“One of MTN Group’s strategic priorities is to build the largest and most valuable platforms, including network as a service,” said MTN Group President and CEO Ralph Mupita. “The roaming agreement with the state-owned Camtel is a significant development in our work to deliver on this: we are excited to bring our world-class services closer to the people of Cameroon.”

MTN Cameroon CEO, Stephen Blewett and Camtel CEO, Madam Judith Yah Sunday Achidi signed the agreement on Wednesday, 13 April 2022 at MTN Group’s head office in Johannesburg.

Camtel’s subscribers will benefit from access to MTN’s existing network infrastructure, which covers 97% of population with 2G, 90% with 3G and 70% with 4G, allowing Camtel to expand its geographic coverage for a significantly improved customer experience.

“This agreement is a milestone for MTN Cameroon and is in line with our belief that everyone deserves the benefits of a connected life,” said Blewitt.

Madam Achidi concurred: “We want to provide an environment where technology facilitates people’s daily lives, bringing them value wherever they are.”

The 2Africa consortium, comprised of China Mobile International, Facebook, MTN GlobalConnect, Orange, stc, Telecom Egypt, Vodafone and WIOCC, announced today the addition of a new segment – the 2Africa PEARLS branch – extending to the Arabian Gulf, India, and Pakistan. This extension will bring the total length of the 2Africa cable system to over 45,000 kilometers, making it the longest subsea cable system ever deployed. 

Now connecting three continents, Africa, Europe and Asia terrestrially through Egypt, 2Africa creates unique connectivity by adding vital landing locations in Oman (Barka), UAE (Abu Dhabi and Kalba), Qatar (Doha), Bahrain (Manama), Kuwait (Kuwait), Iraq (Al-Faw), Pakistan (Karachi), India (Mumbai), and a fourth landing in Saudi Arabia (Al Khobar). The new 2Africa branch joins recently announced extensions to the Canary Islands, the Seychelles, Comoros Islands, Angola, and a new landing to south-east Nigeria.

As with other 2Africa cable landings, capacity will be available in PEARLS landings at carrier-neutral facilities or open-access cable landing stations on a fair and equitable basis, encouraging and supporting the development of a healthy internet ecosystem.  

To further support a burgeoning global digital economy, the expanded system will serve an even wider range of communities that rely on the internet for services from education to healthcare, and businesses, providing economic and social benefits that come from increased connectivity. As announced in May 2020, 2Africa was planned to directly bring seamless international connectivity to 1.2 billion people. Today, with 2Africa PEARLS, 2Africa will be providing international connectivity to an additional 1.8 billion people–that’s 3 billion people, representing 36% of the global population.

Alcatel Submarine Networks (ASN) will deploy the new system utilizing new technologies such as SDM that allow the deployment of up to 16 fiber pairs, double that of older technologies and bringing greater and more cost-effective capacity.

MTN Group is leveraging our expansive footprint across Africa to test and ultimately deploy OpenRAN – an innovative  technology that will enable us to launch new services more quickly, cost-effectively and seamlessly, supporting our strategy, Ambition 2025: Leading digital solutions for Africa’s progress.

We plan to modernise our radio access networks using OpenRAN. This is in line with one of five vital enablers of our strategy: to build technology platforms that are second to none, thereby allowing for the rapid expansion of 4G and 5G population coverage across our markets.

With up-to-date technology, we can expect a reduction in our power consumption and associated carbon emissions. This, in turn, supports our plans to decarbonise our network and achieve net zero emissions by 2040, our Project Zero.

OpenRAN allows for the disaggregation of hardware and software elements of a network, enabling telcos to build a network using components with the same specifications and scale from a diverse base of vendors. A disruptive trend, it is gaining popularity as the industry seeks to promote an open and interoperable ecosystem between various vendors.

We at MTN aim to roll this out by the end of 2021 in collaboration with our partners Altiostar, Mavenir, Parallel Wireless, TechMahindra and Voyage.

As an early adopter, MTN first rolled out open-source technology in 2019 to improve rural coverage. This was in line with our belief that everyone deserves the benefits of a modern connected life. To date, we have deployed over 1 100 commercial sites in more than 11 countries and were among the pioneers of open-source adoption, facilitating cost-effective deployment in unconnected areas.

For all mobile network operators, radio access network (RAN) makes up the bulk of capital and operating costs. By applying OpenRAN, MTN targets further innovation and cost efficiencies.

“At MTN we are alive to the potential of open interfaces. There is a lot of value that dominant players bring to the business, but telecommunications today is as much about the stability of the network as it is about new services,” says MTN Group Chief Technology and Information Officer Charles Molapisi. “Customers measure us against the speed with which we can deploy the latest technology and we are committed to finding faster and better ways to do that.”

The many benefits of OpenRAN include diversifying the vendor landscape, disrupting the cost flow, and removing dependencies on proprietary suppliers. It also promises cost savings and flexibility as it allows operators to use generic hardware and open interfaces. It enables a so-called ‘Lego architecture’ where many different vendors supply the components and software products that together make the end-to-end radio network work. By modernising the network, we reduce our power consumption and emissions in support of our Project Zero. 

“While OpenRAN brings a new architecture to mobile networks and more suppliers to deal with, it gives telcos much-needed flexibility,” says Amith Maharaj, MTN Group Executive: Network Planning and Design. “This means that MTN can now look at building a network that can meet cost and capacity requirements of specific markets, or even rapidly deploy 5G and/or 4G seamlessly with existing legacy services. This is a real game-changer for mobile advancement in emerging markets.”   

While the technology is still in its early days and widespread adoption is likely years away, MTN has already collaborated with a number of global players to reap the benefits and trigger innovation. In efforts to drive OpenRAN standardisation, we are also participating in Facebook’s Telecom Infra Project.

“Early adoption gives us the ability to improve and deploy appropriate network architecture underpinned by technology, both tried and tested, and disruptive, to ensure we continue to deliver an exceptional experience, and ultimately play our part in harnessing the power of technology to lead digital solutions for Africa’s progress,” concludes Molapisi. 

MTN Uganda and several members of the Telecom Infra Project (TIP) have signed an agreement that will advance network automation using TIP’s Disaggregated Cell Site Gateway (DCSG).

This first of its kind network deployment in Africa will see MTN evolve its Transport Network and turn it into a future-proof asset that will seamlessly enable its network transition to 5G. Transport Network transmits data traffic between points within a network that enable access to the internet. Through Ambition 2025, MTN’s strategic blueprint, Network-as-a-Service (Naas) is one of five scale platforms for growth that contribute to leading digital solutions for Africa’s progress.

DCSGs ultimately provide connectivity between (Mobile sites and Enterprises) and the core network, which is what users access to connect to the internet. DCSG at these cell sites will see the hardware and software de-coupled, allowing greater flexibility in upgrading software and configuration. Typically, cell site hardware and software are aggregated, requiring wholesale replacement to upgrade the transport network.

For the Uganda deployment, Aviat will oversee the deployment of this DCSG solution using Network Operating Software (NOS) provided by ADVA, running on Edgecore Hardware. This solution in Uganda is a flagship development in accelerating connectivity in Africa, by enabling faster network roll-out to expand connectivity, a more stable and quicker network with reduced latency, providing users best-in-class connectivity to the internet.

“We are very excited about the potential of the DCSG solution. It promises to broaden our supplier market, expedite the development of new features, reduce capital expenditure, improve operational efficiencies through easier scalable and more features open networking ecosystem,” says Ali Monzer, CTIO, MTN Uganda. “To advance our service offering to our subscribers we continue to innovate and evolve our networks to support the increasing demand of higher capacity. In collaborating with the TIP community partners, we are not only able to innovate as a community, but also deploy leading technologies such as the DCSG to advance our network automation objectives.”

“This large-scale deployment of the DCSG in MTN Uganda is testament to our commitment to accelerate automation of MTN’s Transport Network,” says Lloyd Mphahlele, MTN Group General Manager responsible for the Transport Network.

“We are delighted to work with MTN on their network evolution journey. As Aviat, we are committed to bring innovation and simplicity to MTN’s network. In collaboration with our TIP community partners Adva and Edgecore, the MTN Uganda network will be a showcase operation of automated, intelligent, and always on network. A real network of the future” says Peter Smith, CEO of Aviat Networks.

“TIP’s DCSG will accelerate MTN in its evolution towards a more open disaggregated, standard-based transport network that will meet future customer needs and enable a more simplified, scalable, and agile network operating model. This collaboration with MTN is one more example of the role TIP is playing as a vehicle to accelerate testing and deployment of open network solutions in Africa, and as a catalyst for innovation. The solution provided by ADVA and Edgecore has gone through a lab validation as part of the TIP process to ensure its maturity,” says David Hutton, TIP’s Chief Engineer.

DCSG was developed within TIP’s Open Optical and Packet Transport (OOPT) Project Group. The TIP DCSG solution uses open, standard-based, disaggregated network technologies to target several opportunities in operators’ IP aggregation networks. These include overall deployment cost reductions and the creation of a more diverse supply chain, as well as operational efficiencies from being able to use Software-Defined Networking (SDN) technologies for network management automation.

MTN announced its collaboration with the TIP community to build transport products and network configurations that enable the company’s ambitions in world-class network capabilities.

Africa’s connectivity relies on strategic and global partnerships continually coming together to make a difference.  In 2017, MTN GlobalConnect started partnering across the African continent and around the globe with leading carriers, hyperscalers, and telecom service providers to further African connectivity.

MTN GlobalConnect is a digital wholesale and infrastructure services company and an operating company in the MTN Group. Leading the journey is CEO Frédéric Schepens, who is driven by the ambition to build up Africa. The company has been turning a profit from the first year and is continually evolving to build the much-needed infrastructure stitching African countries together and connecting them to the rest of the world. Our agenda remains true to the MTN belief that everyone deserves the benefits of a modern connected world.

Digital connectivity fosters growth, and digital services are data hungry. The best way to secure these applications is to invest in the needed infrastructure on a national and regional level. We are on a mission to connect the unconnected utilising our portfolio of fixed connectivity and wholesale mobility services. The end-to-end fixed connectivity services range from subsea cables, cable landing stations, data centres to inter-country and cross-country fibre networks. To date the company has signed 4 cross-border fibre contracts and rolled out 2,050 km of fibre in Zambia. Our existing fibre network is over 100,000km of which 85,000 km is full proprietary. That is approximately 14 times the distance between Cape Town and Cairo. Another 10,000km is being built. Wholesale mobility services range from voice, interconnect, messaging, value-added services to roaming services.

Fast forward 30 years to 2050, and Sub-Saharan Africa will be home to more than 1 billion people with 50% under the age of 25 years according to the World Bank. Sub-Saharan is also the world’s largest free trade area. According to a GSMA prediction we will have 623m mobile subscribers in 2025 compared to 456m in 2018. We need to provide the infrastructure they’ll need in the future to live a modern connected life, NOW. It takes bold steps!

Wherever you are in the world, MTN GlobalConnect is well positioned as a partner of scale with a single-entry doorway into the most significant network infrastructure in Africa. The foundation of your partnership is one single contract accompanied by a Service Level Agreement.

Among the assets available to a potential partner is the global MTN.net IP/MPLS network. It leverages 47 multinational points of presence across 29 countries in the Middle East & Africa. In addition to our fibre footprint, you have access to over 3Tbps of backbone capacity, multinational Network-to-network interfaces and peering with major content providers. For mobility and value-added services, you can access any of the Y’elloConnect Hubs for Messaging, Voice, Signaling and Roaming.

Travel underwater and you have access to a portfolio of 15 submarine cables with the latest 2Africa in joint build due in 2023/4. 2Africa subsea cable is one of the largest subsea projects in the world, connecting 23 countries in Africa, the Middle East and Europe. The 2Africa subsea cable is significant to Africa – a continent that has historically been behind the global average in internet penetration. We have direct Tier 1 level investments in the WACS and ACE cables on the west coast of Africa, and EIG and EASSy cables on the east. We have substantial indirect investments in cables such as AAE-1 SMW5 on the north east coast of Africa connecting to Europe, and TEAMS on the east coast among others. MTN owns and operates 4 subsea cable landing stations in Nigeria, Ghana, Ivory Coast and South Africa.

The pandemic has taught us the importance of human capital, highlighted the value, and accelerated the demand for digital connectivity. Embracing 2021, the wholesale and infrastructure eco-system continues to be agile, highly responsive while building a more resilient network. When it comes to Africa, growth favours the bold so let’s grow together. #GoodTogether #GrowTogether #GrowAfrica

MTN GlobalConnect is thrilled to announce that it was named the “Best African Wholesale Operator” at the prestigious Telecom Review Excellence Awards held in Dubai on Tuesday evening.

In addition, MTN GlobalConnect CEO Frédéric Schepens was presented with the “Leader Merit Award” in the category of Industry CEO of the Year for Wholesale Operators at the 14^th edition of the industry publication’s awards. “

The MTN GlobalConnect team and I are humbled to win these awards,” said Frédéric. “In a year that has been challenging for everyone, the recognition fuels our mission to grow Africa by doing the work we do in infrastructure, supporting MTN’s belief that everyone deserves the benefits of a modern connected life.” Established in 2018, MTN GlobalConnect is based in Dubai and its team is made up of more than 25 nationalities.