Senior Manager Strategy and Transformation

Reference Number:
Senior Manager Strategy and Transformation
Roodepoort, ZA
Organisation Name:
Group Strategy
Group Strategy
MTN Level:
Level 3H

As a member of the Group Strategy and Transformation Office the Senior Manager will be responsible for implementing MTNs strategy through the successful delivery of MTN’s identified strategic programs The Senior Manager Strategy and Transformation will be accountable for the end to end delivery of work streams as part of a larger strategic program. This will involve leading cross functional teams in the successful delivery of the work stream The Senior Manager Strategy and Transformation will work as a part of a larger Program team consisting of other internal consultants, external contractors and business line subject matter experts and will for purposes of the program report into the relevant General Manager for the program.

The Senior Manager Strategy and Transformation will also be responsible for contributing to building MTN’s overall capacity to
deliver programs through contributing to the knowledge repository, processes, tools and culture of the Group Strategy and Transformation Office.

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Group’s transformation programme must therefore ensure the successful delivery of the transformation in context of:

  • Alignment of the Programme objectives with the overall MTN strategy
  • Rapidly changing ICT environment
  • The geographic complexity of MTN’s foot print across Africa and the Middle East
  • Management of executive and shareholder expectations across all 22 OpCos throughout the transformation
  • Management of customer and supplier expectations
  • Constant dynamics and local challenges in the economic, regulatory and legal environments
  • Focus on key strategic programs which require cross functional, cross market collaboration and top management visibility

The Senior Manager Strategy and Transformation will be accountable to achieve the following objectives:

Project Delivery

  • Define the workstream scope required to achieve a given set of program objectives. This will require the translation of program objectives and milestones into an actionable set of deliverables in consultation with the relevant business unit subject matter experts
  • Create the detailed work plan to deliver the scope of the workstream
  • Achieve buy-in for the scope and plans developed from key stakeholders to secure the resources and funds to deliver with the support of the Principal Consultant
  • Work within and contribute to the governance framework of the program
  • Lead the delivery of the workstream from inception to handover to business units responsible to operationalised and take ownership, facilitate the required change management and capability building needed in the handover process
  • Define the measures of success and ensure reporting during delivery and post implementation performance and sustainability management is completed as per the applicable performance management framework
  • Ensure adherence to project budgets and schedules
    Manage and develop teams:
  • Plan and resource workstreams with the balance required to deliver effectively, while adhering to program budgets and creatively engage resources to manage resource constraints that may arise within the business
  • Effectively allocate the scope of work between one’s self, external contractors and business line talent
  • Develop the program delivery, technical and soft skills of the program team members and one’s self

Build MTN’s overall program execution capability

  • Contribute to the knowledge repository for cross functional and cross market knowledge share – compile and constantly refine the MTN delivery playbook
  • Perform post mortems of strategic programs to enable continuous improvement
  • Improve and standardise the quality and effectiveness of relevant key projects’ performance management processes
  • Uphold the MTN values in the performance of one’s duties and role model the values for colleagues
  • Implement and improve tools, processes and people management techniques to build the overall capacity to deliver, the ability to track progress and impact to manage risks

Job Requirements


  • Minimum 4-year Academic Degree
  • Post graduate qualification (MBA/CA/Masters) advantageous
  • Minimum of 4 years of relevant work experience in a global management consulting or multinational business environment
  • Significant experience delivering complex programs and running multiple simultaneous workstreams
  • Minimum of 2 years of experience in a supervisory / managerial role with accountability for overall work product of the team under management
  • Minimum of 2 years’ experience in the telecommunications industry working with or consulting for telco operators or their strategic suppliers
  • Work across diverse cultures and geographies
  • Proven track record of delivery


  • Resilience and agility: Ability to lead complex, ambiguous, high profile programs and deal with the volatile nature of a program environment
  • Leadership skills: Ability to get along with, listen to, speak to, and manage people’s expectations. Strong communication skills at all levels and the ability to easily collaborate with teams, internal / external stakeholders with or without formal reporting relationships
  • Problem Solving skills: Analytical and critical thinking are essential in evaluating problems and reaching solutions. This skill requires at times logical methodical approach and in other situations creativity and lateral thinking. Persuasion and negotiation will be also important
  • Execution and Implementation Skills: Reliability, results-oriented, proven track record of delivery and can-do attitude
  • Challenger mind-set: Ability to engage with senior business stakeholders and challenge the status quo utilizing data analytics and problem-solving capabilities
  • Holistic View and Attention to Detail: Balancing the big picture view and attention to detail is a crucial skill to build trust with stakeholders at all levels.
  • Developing strategies and producing error-free deliverables, shows that the Transformation office is thorough and recommendations are solid.
  • Prioritisation management: Ability to make best out of the allocated time and resources


  • Analytical and conceptual problem solving
  • Programme Management
  • Performance Management (Revenue, and Cost)
  • Financial Analysis and Modelling
  • Business / Process Analysis
  • Internal and external Stakeholder/Relationship Management