Senior Manager: Commercial Finance

Reference Number:
Senior Manager: Commercial Finance
Organisation Name:
Group Chief Digital Office
MTN Level:
Level 3

Responsible in managing and coordinating all the functional administration and support related activities (Legal, Contract Management, Procurement, HR, IT, Facilities and Administration) for the Digital team and various strategic partners
This role will also be responsible to lead and manage all the Operational activities for the Group Digital function with regard to support services to commercial and development teams in Digital

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The SM: Commercial Finance must therefore ensure the successful delivery in context of:

  • An expertise-based multicultural organisation
  • A dynamic and evolving field of Telecommunications
  • Revolutionary workforce practices which are bringing together global labour markets
  • Management of executive and local shareholder expectations across MTN and its Opcos
  • Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processes
  • Dynamic legal and regulatory environment
  • Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
  • Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
  • Rapid horizontal and vertical expansion of MTN, in terms of size, products, customers and geographic distribution


Key Deliverables
The SM: Commercial Finance will be accountable to achieve the following objectives:


Strategic Meetings

  • Participate and provide input in strategic meetings
  • Perform evaluation baseline of key performance indicators (KPIs)
  • Request for relevant budget for internal projects and new initiatives
  • Facilitate preparation of proposals on change initiatives, policies and procedures


  • Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
  • Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
  • Manage and provide solutions through stakeholder consultation where relevant

Function Tactical

  • Prepare key risks, issues and dependencies and set mitigation actions
  • Develop and manage budgets
  • Facilitate in sign-off / making decisions regarding tactical changes


  • Monitor performance and alignment with MTN global strategy
  • Ensure alignment between across other functions within the Group Digital team


  • Report on a periodic basis to the CFO Digital relating to progress made within the function and in accordance with the measurement metrics set by the organisation
  • Report on an ad hoc basis on specific projects, as required


  • Prepare and manage Group Digital’s budgets in line with business objectives
  • Prepare and manage project initiative budgets in line with business objectives
  • Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

Operational Delivery

Delivery and Operations Support and Enablement

  • In collaboration with the respective Group functions develop and manage frameworks and guidelines for the Group Digital function with respect to
    – Contract Management
    – Legal Compliance
    – Finance Administration & Operations (POs, Billing, Invoice Management etc.)
    – IT Infrastructure and Admin support
  • Participate in vendor selection and vendor management activities
  • In line with agreed Group guidelines lead and manage all Contract Management activities with partners and vendors for the Digital Function
  • Coordinate with Group Legal team for relevant advice of Legal terms and conditions
  • Facilitate prompt query resolution through queries to the right department in Group( HR, Procurement, Legal Finance, Facilities & Admin, IT)
  • Support the teams in Group Digital with the required administrative support and information with regard to HR, Procurement, IT, Travel, Legal etc.
  • Manage functional support activities as requested by the CEO and CFO of Digital
  • Request information and actions on behalf of the CEO and CFO of Digital and ensure that these requests are fulfilled efficiently and effectively
  • Coordinate and manager partner and vendor performance evaluations
  • Lead the development of commercial terms together with Group Digital product owners for go to market strategies (pricing, etc.) and product value propositions.

Ways of Working

  • Leading by Connecting: Connect people; stimulate collaboration and growth in teams across functions, operations and different cultures. Share experience and knowledge that leads to a learning organization, creating sustainable expertise which drives the development of people and innovative products,
  • Leading by Delivery: Anticipate situations and take initiative to overcome them. The result is a swift and on time delivery of qualitative and quantitative results.
  • Leading by Vision: From analyzing the situation inside and outside the company and seeing opportunities until communicating the vision of the company including new ideas for sustainable business strategies, products, services and ways of working. The end result is an inspiring vision on how to succeed in our markets with our consumers in the center.
  • Leading by Change: From embracing change until leading and facilitating the implementation of change and handling of resistance for senior people. The end result is an on time implementation of change projects and actions while maintaining a high level of motivation and commitment.
  • Leading by Owning: Take responsibility for own results as well as for company results and values. Stimulate this attitude in others, make co-workers accountable. The end result is pro-activity, creativity and motivation: capable people who take ownership.

Functional Knowledge

  • Financial Acumen
  • Business Consulting
  • Administration and Operations
  • Information Management
  • Project Planning and Control
  • Quality Assurance


  • Analytics and Interpretation
  • Strategic Thinking
  • Organizational Agility
  • Digital mind-set
  • Dealing with ambiguity and complexity
  • Decision Making
  • Conflict Management
  • Negotiation
  • Financial and Numerical
  • Project Management
  • People Management
  • Executive Presentation

Behavioural Qualities

  • Adaptable
  • Complete candour
  • Culturally aware
  • Emotional Maturity
  • Innovation
  • Integrity
  • Leadership
  • Team Player

Responsibility towards:
Key external stakeholders: External contractors, partners and auditors
Key internal stakeholders:

  • Group Digital CFO
  • Group Digital Teams
  • Group Finance
  • Group Procurement
  • Group HR
  • Group Legal
  • Group IT
  • Group Facilities & Administration

Job Requirements


  • Minimum of 4 year tertiary degree (B.Sc. or a related discipline)
  • MBA or Masters (advantageous)


  • Manager track record of 5 years or more; with at least 3 years’ experience in Finance, Administration or Operations
  • Experience with an organization with High Digital Maturity or an organization that has been through the Digital Transformation journey will be advantageous
  • Abreast of global mind-set and best practice
  • Willing and flexible to travel within Africa and Middle East
  • English speaker. French, Portuguese, Zulu, Swahili, and other Africa languages a plus