close the digital divide
We offer an array of solutions that are effectively using telecommunication and
information data services to help our communities enjoy the socio-economic benefits
of the global digital innovation revolution.
Some MTN products helping close the digital divide (not equally available in all
MTN countries of operation include m-Agriculture, m-insurance, Google for SMEs( farmers, health and trading), village
phone, MTN – UN world food programme (transfers), MTN Zone, fishermen weather information
services, Refugees United, low-cost affordable handsets for low-income markets,
solar charging solutions for handsets.
In this report, we focus on the role of MTN Mobile Money in particular, as this
one of the cornerstones of our strategy to drive sustainable growth through targeted
revenue streams. Financial inclusion across our markets remains a global concern
(with 48% of the world’s adult population with no access to financial services (GSMA
2013)). We are dedicated to working with partners, regulators and governments to
ensure that the right services are launched to empower the citizens. MTN Mobile
Money is now available in 14 countries, and is a key component of our revenue-generation
strategy. The demand and relevance of mobile money across the African continent
can be seen in the steady growth of customers, up from 6 million in 2011 to 9, 4
million in 2012. There has been a 50% increase in completed customer transactions
as at December 2012, and our agent distribution network has grown to over 25, 000.
In Uganda, we partnered with Western Union (WU) to launch the mobile money transfer
service to enable MTN customers to send and receive money seamlessly over their
mobile phones. International Remittance transactions are steadily on the increase.
MTN Zambia partnered with ABC Bank to extend its distribution footprint to allow
for cash deposits and withdrawals, ensuring the mobile money ecosystem benefits
the larger community. MTN South Africa launched the first “mobile only” bank in
the country, in partnership with the South African Bank of Athens, Pick 'n Pay and
Boxer Stores, allowing customers to make payments from their mobile phones, transfer
funds to other users, buy prepaid electricity vouchers, purchase airtime, pay for
groceries and even withdraw cash at stores. This service available to non-MTN customers
as well, thereby supporting efforts to ensure financial inclusivity. In Nigeria,
where the regulation stipulates that the service can only be bank-led, with mobile
network operator support, we offer our banking partners the widest mobile money
agent distribution nationally. Notwithstanding the prevalent competitive environment,
with more than a dozen MTN Mobile Money offerings in Nigeria, we have managed to
steadily grow our subscriber base.
MTN remains committed to being the leading mobile financial services provider in
the continent, and will continue its efforts to expand this service to other Opcos,
and remain dedicated to continue working with the governments and regulators in
all applicable countries to ensure that the right services are launched to empower