MTN Safe for You employee safety programme launched
R 128, 5 million invested in corporate social investment projects
12 784 planted more than 66 000 trees (exceeding target by 214%) in communities
in support of UN 2011 International Year of Forests
Supporting the growth of sustainable societies enables our strategic aim to contribute to socio-economic development in emerging markets.
Customer safety and security
Ensuring that our customers can be confident that their use of telecommunication
services is as safe as can be is of utmost importance to us
Our staff, contractors, customers, communities and regulators have a vested interest
in the way we manage electromagnetic frequency of cellular handsets and network
We keep up with the latest international research and scientific publications on
EMF, and we comply with the following international standards:
International Commission on Non-Ionizing Radiation Protection (ICNIRP)
World Health Organization (WHO)
Institute of Electrical and Electronics Engineers (IEEE), National Radiological
Protection Board (NRPB) (UK) and European Union (EU) standards
The safe use of internet and
is important to MTN.
Occupational health and safety officers ensure safe working conditions for our staff
in all our operations. Specific high-risk issues of safety relate to installation,
operation and maintenance of masts, and exposure of employees and contractors to
EMF emissions at base station sites.
These technical employees are required to undertake compliance training to ensure
that they operate safely and knowledgeably, and certified training to minimise occupational
exposure is available to all employees and contractors working close to network
antennae. Through MTN’s Safe for You programme in partnership with International
SOS programme, all employees can work and travel securely in the knowledge that
they can access a network of medical, security, travel, routine and emergency advice
and assistance, and security evacuation. This service is available telephonically,
online and locally (on-the-ground) 365 days a year.
Isn't it nice to know
MTN cares for our
when abroad, or even
when they're just at
Fraudulent and corrupt activities are a threat to the sustainability of any business.
Our anti-corruption policy and plan to combat fraud is implemented through a holistic
approach of proactive fraud risk assessments, audit plans and conducting fraud awareness
training and reporting.
Reactive sources of managing fraud include audit reports, use of our whistleblower
line, investigations, maintenance of fraud registers and departmental sources of
data. We continue to encourage our employees to use our whistleblower line, called
Tip-offs Anonymous, which we use as an indicator that our employees are aware of
the importance of anti-corruption and they report corrupt activities.
86% of our operations have been trained on the management of fraud and corruption.
In 2011, we undertook training on the identification and control of corruption and
fraud issues to MTN Sudan. Only MTN Iran, Afghanistan and Botswana have yet to undergo
formal training, which we hope to complete by 2013 respectively.
Take a stand and
MTN Fraud &
help us fight fraud
Given our own recent history, as South Africans, we are particularly conscious of
human and civil rights. In doing business, we work within the laws of the countries
where we operate.
MTN is acutely aware of the human rights and privacy dimensions that impact any
company in the telecommunications sector. MTN operates within strict ethical principles
that dictate what we do and how we behave. We expect our partners to operate within
a similar framework.
We have a Board Social and Ethics Committee that provides guidance on how we handle
complicated issues, including human and civil rights. We also believe there is a
role for international bodies to draw up suitable codes of engagement with governments,
and MTN is keen to draw on the expertise of third parties to think through how these
issues are handled.
MTN Group supports complete freedom of association, although across our countries
of operation, very few of our employees belong to unions. Of employees in our South
African operations, 8,76% belong to trade unions. Procedures for consulting our
employees are in place across all our operations and are driven by the head of human
resources in our operations.
The development of small to medium enterprises contributes significantly to the
GDP of African economies. For example, in South Africa, SMEs contribute about 40%
to the country’s GDP. Our footprint across emerging economies provides us with the
opportunity to support the growth of small enterprises in emerging economies.
Our aim is to provide support up to the point where they are profitable and sustainable.
We achieve this through the provision of mentorship, support, advice and procurement
from emerging entrepreneurs. To address the need for cost-effective communication
solutions, MTN Business’ MTN4SME offers a range of discounts to small businesses
with between 2 and 200 employees.
In Nigeria, MTN’s Village Phone project operating since 2007 has helped 4 500 mainly
women-owned vendors increase their incomes and expand their business skills. Beneficiaries
receive recharge cards, a mobile phone, an antenna, a solar charger, MTN promotional
materials and basic accounting business training. The vendor then uses their handset
to allow customers to make and receive calls, hence the term ‘village phone’. MTN
Nigeria’s Bizlift programme supports more than 53 000 retailers, by providing a
source of business ideas, access to finance and sales material.
The Group president and CEO has directed that all operations are to establish foundations
that are funded by up to 1% of profit after tax (PAT). MTN Foundation projects are
aimed at establishing sustainable initiatives that promote partnerships with our
We channel our investment toward developmental priorities in the countries in which
we operate. Foundation programme spend for 2011 is represented in the graphs below.
The decline in the amount spent on CSI programmes for 2011 compared to 2010 is as
a result of our projects running over multiple reporting periods; payments are effected
once certain milestones are achieved, and only then can we report budget spending.
In addition, some of our operations experienced socio-political unrest during the
reporting year, which delayed the progress of our projects.
During 2011, we developed a new Group-wide strategy for community engagement, informed
by our ICT business strategy and national development agendas. The strategy also
takes into account the need to standardise governance and reporting, and measure
and evaluate the impact of our foundations. The aim of this standardisation is to
improve efficiency and sharing of knowledge and best practices
Building thriving societies
Employee volunteerism is an important part of our culture. MTN’s 21 Days of Y’ello
Care programme is structured to allow employees to give back to their communities,
and takes place annually, usually within the month of June.
Guidelines on how our employees can engage in community development work are provided
and structured around a theme. Our 2011 volunteering theme focused on environmental
sustainability. This was in line with United Nations General Assembly declaration
of 2011 as the ‘Year of International Forests’.
The reason we selected this theme was to create awareness and contribute towards
habitat diversity, help create carbon sink in rainforest areas, improve shelter
and emphasise the social, economic and environmental value of forests. Since weather
conditions were unbearably hot in some of the countries in which we operate (for
example, Afghanistan and Cyprus) during June, our volunteers could also elect to
implement other projects that could improve their local environments while not working
outdoors for extended periods of time. Examples of such projects included computer
literacy using existing resources, cleaning water streams, plastic recycling, education
and public health.
Each of our operations were asked to plant 1 000 trees. Over 66 000 trees were planted
by MTN employees during this time.
MTN Group supported the 2011 International year of Forestry and planted 66 000
trees during the 21 Days of Yello Care Volunteerism Programme.