About 2011 report
This report covers the financial year beginning on 1 January 2011 and ending on
31 December 2011. The scope of this report covers all of our 21 countries of operations.
This report provides both detailed Group and an abridged operational report for
our five largest operations in South Africa, Nigeria, Ghana, Iran and Syria.
This year, we have provided both a detailed Group report, and an abridged operational
report for our five largest operations in South Africa, Nigeria, Ghana, Iran and
Syria as these operations contribute the largest share of our revenues and have
the most material impact on the business’ performance. This report also includes
material activities undertaken through Group functions located in South Africa and
All financial information is reported in South African rand (ZAR), using the exchange
rate as at 31 December 2011 of ZAR8,069: US$1.
As a result of engaging specific stakeholder groups on sustainability considerations
for MTN during 2011, ethical and socially responsible investors, social and environmental
non-governmental organisations, employees, public-private partnerships, suppliers,
communities and ICT industry bodies were identified as the key stakeholders for
business sustainability programmes and our sustainability focus. The content of
this report was defined through a Group-wide strategic review process detailed below.
Materiality was assessed by taking three factors into account:
Integrated risk and opportunity assessment process, used to identify sustainability
risks and opportunities for the business
Industry direction as indicated through forums such as ITU, GSMA, GeSI
These factors were weighted in an internal materiality review. Material issues were
prioritised according to the scale and frequency of impact on business operation,
economic performance and specific stakeholder groups. Please see the MTN Group stakeholder
engagement section in the MTN 2011 Integrated Business Report.
We report on sustainability in line with international standards and guidelines
including the UN and Global Reporting Initiative (GRI), UN Global Compact and carbon
disclosure project. MTN is also listed on the JSE Socially Responsible Investment
(SRI) Index. We continue to work to improve our performance in the future. A full
GRI performance table is located within this report.
We are working on our internal and external assurance processes with respect to
our sustainability performance and aim to provide an externally assured view of
our performance in future.
Where to find more information
This sustainability report provides a high-level account of our sustainability strategy,
performance, highlights and challenges.
Read more about our Group Carbon Disclosure Project response, community investments
and case studies on sustainability in action across MTN.
Explore our business strategy, governance, risk management, financial and non-financial
information sustainable business performance
Alternatively, mail our Group Sustainability Manager at Private bag X9955, Cresta,