Annual Sustainability Statement
We use local and global standards, protocols and guidelines to report our responsible
business performance. We set out our performance in terms of material indicators
that provide a clear, comprehensive and useful measure of our progress quantitatively.
The indicators below have been refined which enables us to review our performance
and inform current and future business planning.
We are ultimately working towards a five year rolling reporting cycle, and to increase
the scope of quantitative KPIs that are reported and assured each year.
We lodge a detailed report with the JSE SRI annually, and we pleased to have maintained
our listing for 2012.
The table below complements and extends the MTN Group Value Added Statement reported
in the MTN Group Limited Integrated Report for the year ended 31 December 2012.
close all |
open all
Infrastructure availability
-
|
Indicator
|
Notes
|
Unit
|
2012
|
2011
|
2010
|
|
Call Setup Success Rate:
|
|
%
|
|
Not available
|
Not available
|
|
Dropped call rate:
|
|
%
|
|
Not available
|
Not available
|
|
Network Availability:
|
|
%
|
|
Not available
|
Not available
|
Employees
-
|
Indicator
|
Notes
|
Unit
|
2012
|
2011
|
2010
|
|
Total Employees
|
|
Number
|
26 705
|
24 252
|
26 055
|
|
Employee Turnover
|
|
%
|
2,6
|
7,1
|
9,6
|
|
Gender Diversity Females to Total Employees
|
|
%
|
25
|
32
|
34
|
|
Females at Senior Management Level and Above
|
|
%
|
0,85
|
Not available
|
Not available
|
|
Employee Learning and Development
|
|
R m
|
383
|
265
|
249
|
|
Training hours per Employee
|
|
Hours
|
32,7
|
16
|
30,8
|
|
Employee Culture Survey Results
|
1.
|
%
|
68,87%*
|
69
|
68
|
|
Employees Receiving Performance Review
|
|
%
|
100
|
100
|
100
|
Employee health and safety
-
|
Indicator
|
Notes
|
Unit
|
2012
|
2011
|
2010
|
|
Number of Workplace-Related Deaths
|
|
Number
|
2
|
Not available
|
Not available
|
|
Number of Workplace Related Serious Injuries
|
|
Number
|
36
|
Not available
|
Not available
|
|
% Operations With Health and Safety Committee and Dedicated Monitoring Representative
|
|
%
|
45
|
Not available
|
Not available
|
|
Operations with Health and Safety Monitoring Representative Only
|
|
%
|
59
|
Not available
|
Not available
|
Environment and climate
-
|
Indicator
|
Notes
|
Unit
|
2012
|
2011
|
2010
|
|
CO2e emissions from energy use
|
2.
|
(Tonnes) CO2e
|
1 040 722
|
950 564
|
1 126 894
|
- Scope 1 – direct emissions
|
|
|
652 790
|
536 541
|
743 646
|
- Scope 2 – indirect emissions
|
|
|
384 725
|
407 492
|
378 869
|
- Scope 3 – indirect emissions
|
|
|
3 208
|
6 531
|
4 379
|
|
CO2e intensity (tonnes) per subscriber
|
2.
|
|
0,55
|
0,58
|
0,79
|
|
E-Waste Pilot Project
|
|
R’000
|
1 894
|
868
|
|
|
|
|
R’000
|
1 380
|
179
|
Not Applicable
|
|
|
|
R’000
|
514
|
543
|
Not Applicable
|
|
|
3.
|
R’000
|
-
|
146
|
Not Applicable
|
Governance
-
|
Indicator
|
Notes
|
Unit
|
2012
|
2011
|
2010
|
|
% operations that have implemented Fraud Management Framework
|
|
%
|
81%*
|
Not available
|
Not available
|
|
Number of calls to Tip-Offs Anonymous Whistle-blower Line
|
|
Number
|
886*
|
Not available
|
Not available
|
Economic development and social
inclusivity
-
|
Indicator
|
Notes
|
Unit
|
2012
|
2011
|
2010
|
|
Corporate Social Investment (MTN Foundations)
|
4.
|
Rm
|
193*
|
128
|
155
|
|
Number of MTN Employee Volunteers
|
|
Number
|
12 007
|
12 784
|
12 981
|
|
Black Economic Empowerment Scorecard (South Africa): 100 points
|
|
Score out of 100
|
85,4
|
86,9
|
77,1
|
- Ownership (20 base points and 3 bonus points)
|
|
Score out of 23
|
21
|
21,2
|
11,6
|
|
|
|
Score out of 10
|
8,9
|
8,4
|
8,4
|
|
|
|
Score out of 15
|
12,2
|
11,8
|
11,4
|
|
|
|
Score out of 15
|
7,4
|
8,4
|
6,8
|
|
|
|
Score out of 20
|
17
|
17,1
|
18,7
|
|
|
|
Score out of 15
|
14
|
15
|
15
|
- Socioeconomic Development
|
|
Score out of 5
|
5
|
5
|
5
|
This is the first year that we have undertaken external assurance on aspects of
our sustainability performance . For the complete PricewaterhouseCoopers Inc. assurance
report, download pdf
Notes
* Indicates key performance indicators subject to assurance by PwC. Please see
assurance statement at the end of this report for more details.
1 Using the Towers Watson Global Telecommunications norms, 15 dimensions (Communication, Leadership, Competitive position, Diversity, Employee
engagement, Innovation, Goals and objectives, Direct supervisor, Work organisation and efficiency, Pay and benefits, Employee development, Performance
management, Values, Company image and Retention) comprising over 100 questions, are posed to all employees via an annual survey. This survey assesses the
fit between MTN’s goals and that of our employees, and vice versa. The score of 69% indicates an overall average “favourable” response (employee answers of
“good” and “very good”). This means 31% of responses were on average unfavourable (employee answers of “poor” or “I don’t know”).
2 We estimate internal under-reporting of over 37% of our energy consumption
on Scopes 1 and 2. We also are aware of under-reporting on Scope 3, but have not
calculated the extent (which at this stage we deem not material in relation to our
overall emissions). The actual carbon emissions may be higher as a result: we are
unable to determine this for FY12 as emission calculations are customised for the
greenhouse gas profile of each country in which MTN operates, using UN IPCC GHG
protocols, ISO14604, DEFRA and the International Energy Agency conversion factors.
We aim to improve the completeness and auditability of OPCO reporting in 2013.
3 Technology Station’s deliverables completed 2011; no further investment required in 2012.
4 The figures reported for 2010 and 2011 exclude MTN employee volunteering costs