Fines were issued by regulatory authorities to MTN Ghana and MTN Nigeria (along
with other operators in Nigeria) for defaults in quality of service. Quality of
service matters are being addressed through network upgrades.
For financial year 2010, we stated that our employee complement was 34 558 instead
of 24 055. This is due to the fact that we erroneously reported employee numbers
to include maintenance contractors, which includes security personnel, caterers
and cleaners. We have therefore re-stated our 2010 employee numbers.
For financial year 2010, we stated that our employee staff turnover was 4,4% instead
of 9.6% due to use of an incorrect employee number denominator, as indicated in
the note above. We have therefore recalculated and re-stated our employee turnover
For financial year 2010, we reported that the Learning and Development training
spend was R182 156 million instead of R249 572 million. We have restated the 2010
Values exclude Liberia, Cote d’Ivoire, Benin, Guinea Bissau and Guinea Conakry.
A number of learnership contracts came to an end in 2010, hence fewer learnerships
We use the Towers Watson Global Telecommunications norm to determine our targets
against 14 dimensions. We exceeded six dimensions, met four dimensions and were
lower than industry norms on the remaining four dimensions.