GRI Table

GRI table

We have also disclosed business performance in terms of the Global Reporting Initiative’s standard for reporting, including the GRI Telecommunications Sector Supplement, as depicted in the table below.

Key for indicator type	Key for extent to which indicator is addressed
Telecommunications sector specific indicator	Adequately addressed
Core GRI indicators	Partially addressed
Additional indicators – optional	Not addressed
	Not material to MTN

(IR) indicates page reference also available in MTN 2010 Integrated Business Report, or else refer to MTN 2010 Sustainability Report.

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Strategy and Analysis

GRI no.	GRI indicator	MTN's response (2010)	Report page
1.1	Statement from the most senior MTN decision maker about the relevance of sustainability to MTN and its strategy	MTN 2010 Integrated Report and MTN 2010 Sustainability Report: Messages from our Leadership	(IR) 16 – 17, 6 – 7
1.2	Two concise narrative sections on key impacts, risks and opportunities	MTN Integrated Business Report for 2010 and MTN 2011 Sustainability Report: Material Opportunities and Risks	(IR) 11 – 13, 11

Organisational Profile

GRI no.	GRI indicator	MTN's response (2010)	Report page
2.1	Name of reporting organisation	MTN Group(Pty) Limited
2.2	Nature of MTN Group’s role in providing products and services, and the degree to which it utilises outsourcing	Products and services: see Report page reference.	9
		Outsourcing: In some countries MTN outsources the ownership and management of infrastructure. MTN has embarked on a joint venture with American Tower Company in Ghana to optimise infrastructure efficiency through an outsourced model.
2.3	MTN divisions, operating companies, subsidiaries and joint ventures	The MTN Group operates three business divisions: MTN-SA (South Africa), MTN International and Strategic Investments. MTN is listed on the Johannesburg Stock Exchange under the Telecommunications Service Sector (Which falls under the Industrial Non-Cyclical Services).	(IR) 6 – 7
2.4	Location of MTN’s Headquarters	Phase 2 Building Innovation Centre 216 14th Avenue Fairland, South Africa	5
2.5	Names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the MTN 2010 Sustainability Report	Ghana, Iran, Nigeria, South Africa and Syria – defined in terms of contribution to revenue. See MTN 2010 Sustainability Report: About MTN	5
2.6	Nature of ownership and legal form	MTN 2010 Integrated Business Report and MTN 2010 Sustainability Report	(IR) 6 – 7, 8
2.7	Markets served, including geographic breakdown, sectors served, and types of customers/beneficiaries	MTN 2010 Sustainability Report: About MTN. See page reference.Also refer to the Sustainability Report for more information	(IR) 106 – 108, 39
2.8	Scale: number of employees, net sales, total capitalisation broken down in terms or debt and equity, and quantity of products or services provided	See MTN 2010 Sustainability Report: Investing in our people. See MTN Integrated Business Report for 2010 for all financial data.
2.9	Changes in the reporting period, including the location of, or changes in operations, facility openings, closings, expansions, and changes in the share capital structure and other capital formation, maintenance and alteration operations	We have moved our networks and technology team, and a procurement team to MTN Dubai. This change was implemented to better serve international operations.
2.10	Awards received	Although we prefer not to incorporate the full list of awards to MTN in formal reports, some awards may be listed in the MTN 2010 Sustainability Report: Affirming our progress. Awards to MTN are often accompanied by MTN press releases.	12 – 13

REPORT PARAMETERS

Report Profile

GRI no.	GRI indicator	MTN's response (2010)	Report page
3.1	Reporting period (e.g. fiscal/calendar year) for information provided	This report covers the financial year ending in December 2010	5
3.2	Date of most recent previous report	The last report was published in May 2010 and covered the 2009 financial year	5
3.3	Reporting cycle	Annually
3.4	Contact point for questions regarding the report or its contents	For further information, please contact MTN Group Sustainability at sustainability@mtn.co.za. The MTN Group Limited Sustainability Manager can be contacted at: Private Bag X9955, Cresta, 2118 (South Africa)	5

Report Scope and Boundary

GRI no.	GRI indicator	MTN's response (2010)	Report page
3.5	Process for defining report content, including determining materiality, prioritising topics within the report and identifying stakeholders the organisation expects to use in the report	See MTN 2010 Sustainability Report: About this report; Governance of sustainability	4 – 5, 11, 19 – 23
3.6	Boundaries of report (countries /regions, products/services, divisions /facilities/joint ventures/subsidiaries) and any specific limitations on the scope.	The scope of this report includes 20 of our 21 MTN operations. The report may provide more detailed information where appropriate on our operations in Ghana, Iran, Nigeria, South Africa and Syria, as these operations contribute the largest share of our revenues, and have the most material impact on the business’ performance. This report also includes material activities undertaken through Group functions located in South Africa and Dubai.	4-5
3.7	State any specific limitations on the scope or boundary of the report	The scope of the MTN 2010 Sustainability Report excludes Mascom (Botswana). This scope is based on levels of ownership and control.	5
3.8	Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations and other entities.	We do not include leased facilities and outsourced operations in the scope of the MTN 2010 Sustainability Report. Subsidiaries are included as per the boundary of our report.	5
3.9	Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report.	Excluding the Group’s Carbon Disclosure Project methodology to determine emissions, specific techniques are not reported at this stage as MTN is in the process of finalising some key performance indicators and data collection systems.
3.10	Explanation of the nature and effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement.	There are no re-statements of information.
3.11	Significant changes from previous reporting periods in the scope, boundary or measurement methods applied in the report.	As per last year, the scope of the MTN 2010 Sustainability Report includes 20 of our 21 MTN operations. It excludes Mascom (Botswana).	5
3.12	Locations of GRI standard disclosures.	This table covers MTN's GRI disclosures and is available on the website www.mtn.com/sustainability

Assurance

GRI no.	GRI indicator	MTN's response (2010)	Report page
3.13	Policy and current practice with regard to providing independent assurance for the full Report.	MTN is working towards its first sustainability report assurance to be carried out in 2012	5

Governance

GRI no.	GRI indicator	MTN's response (2010)	Report page
4.1	MTN's governance structure - including major committees under the Board of Directors who are responsible for setting strategy and for oversight of the organisation.	See MTN Integrated Business Report for 2010. The MTN Group board is accountable for sustainable business practice and has delegated responsibility for setting strategy to the Group risk and compliance committee. The Group President and CEO also remains responsible for sustainability. Sustainability is managed by our Group sustainability manager.	(IR) 20 – 27
4.2	Indicate whether the Chair of the highest governance body is also an executive officer.	MTN Group’s Chairman, Cyril Ramaphosa, is not an executive officer. See MTN Integrated Business Report for 2010	(IR) 20 – 27
4.3	MTN Board Structure, state the number of members that are independent and/or non-executive members.	MTN Integrated Business Report for 2010	(IR) 20 – 23
4.4	Mechanisms for stakeholders and employees to provide recommendations to MTN Board. For example the use of shareholder resolutions and employee communications.	There are no specific channels in place for stakeholders to engage the board directly. Our stakeholder engagement is managed within MTN Group Corporate Affairs	19 – 23
4.5	Linkage between compensation for members of the highest governance body, senior managers and executives (including departure arrangements) and the organisation’s performance (including social & environmental performance).	See MTN Integrated Business Report for 2010. Social and environmental performance indicators are being introduced to executive performance measures	(IR) 92 – 94
4.6	Processes in place for the highest governance body to ensure conflicts of interest are avoided.	See MTN Integrated Business Report for 2010
4.7	Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organisation’s strategy on economic, environmental and social topics.	See MTN Integrated Business Report for 2010	(IR) 21 – 23, 25
4.8	Internally developed statements of mission or values, codes of conduct and principles relevant to economic, environmental and social performance, as well as the status of their implementation.	MTN has a Group-wide code of conduct and shared values. MTN values are integrity, relationships, innovation, a can-do attitude and leadership
4.9	Board oversight of CSR policies, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct and principles.	The MTN Group Board is accountable for sustainable business The MTN Group Board is accountable for sustainable business practice and has delegated responsibility to the Group risk and compliance committee.	14 – 17
4.10	Processes for evaluating the board’s performance, particularly with respect to economic, environmental and social performance.	See MTN Integrated Business Report for 2010.

Commitments to external initiatives

GRI no.	GRI indicator	MTN's response (2010)	Report page
4.11	Explanation of whether and how the precautionary approach or principle is addressed by the organisation.	We take a precautionary approach regarding Electromagnetic Frequencies (EMF) and Radio Frequencies (RF). We recognise this as a valid concern and therefore invest time and effort in keeping up to date on the latest international research and scientific consensus. See MTN 2010 Sustainability Report: Managing customer needs	25 – 26
4.12	Externally developed, voluntary economic, environmental and social charters, sets of principles, or other initiatives to which MTN subscribes or endorses.	As specified by the industry body GSMA; South African Black Economic Empowerment code; King III Code of Corporate Governance; International Labour Organisation standards; AA 1000 Stakeholder Engagement standard, ISO 140001; Carbon Disclosure Project; ISO 26001 (draft)	5
4.13	Principal memberships in industry and business associations, and/or national/international advocacy organisations.	GSM Association; International Telecommunications Union (ITU); National Business Initiative (a World Business Council on Sustainability Development (WBCSD) regional network partner organisation covering the African continent)

Stakeholder engagement

GRI no.	GRI indicator	MTN's response (2010)	Report page
4.14	List of Stakeholder Groups	MTN 2010 Sustainability Report: Governance of sustainability	21 – 23
4.15	Basis for identification and selection of stakeholders	MTN identifies stakeholders as any party who may have an impact on the business; or any party whom the business may impact. The company’s stakeholder engagement approach is based on the AA1000 Stakeholder Engagement guideline. See MTN 2010 Sustainability Report: Stakeholder Engagement
4.16	Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group	We have continued responding to stakeholder concerns as they have arisen and in relation to a range of pertinent issues managed by specialist and trained managers within the corporate affairs function across operations. MTN 2010 Sustainability Report: Stakeholder Engagement	19 – 23
4.17	How MTN has responded to key topics and concerns, including through sustainability reporting	The MTN 2010 Sustainability Report has taken key stakeholder concerns into account in identifying material sustainability issues. For further detail on our responses to stakeholder concerns, see MTN 2010 Sustainability Report: Stakeholder Engagement	19 – 23

ECONOMIC

Disclosure on Management approach

GRI no.	GRI indicator	MTN's response (2010)	Report page
	Concise disclosure on the Management Approach items outlined below with reference to the following the economic aspects: economic performance, market presence and indirect economic aspects	We strive to be the leading provider of telecommunications services in emerging markets. In doing so, we seek to extend broadband access through targeted investments in infrastructure. MTN Group is a responsible corporate citizen, providing tax revenue, employment and skills development to local economies. Further information on economic performance and market presence can be found in the MTN 2010 Integrated Report. Information on the local economic contribution and impact may be located in the MTN 2010 Sustainability Report: Diversity, Enterprise Development and 2010 Performance (see page references)	(IR) 4, (IR) 16 – 19, (IR) 30 – 33, (IR) 38 – 45

Economic Performance

	GRI no.	GRI indicator	MTN's response (2010)	Report page
C	EC1	Direct economic value: revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments	See MTN 2010 Integrated Report	(IR) 106 – 107
C	EC2	Financial implications and other risks and opportunities for MTN's activities due to climate change	See MTN 2010 Sustainability Report: Managing our environmental impacts and MTN 2010 Integrated Report	IR) 12 – 13, 33 – 36, 40
C	EC3	Coverage of MTN ’s defined benefit plan obligations	See MTN 2010 Sustainability Report: Investing in our people
C	EC4	Significant financial assistance received from government	MTN does not receive any Significant financial assistance from governments
	IO1	Capital investment in telecommunication network infrastructure broken down by country/region	MTN have made substantial investments in telephony and submarine cable infrastructure to enable broadband internet access in emerging economies. See our MTN Integrated Business Report for 2010 and MTN 2010 Sustainability Report: Innovating for a changing world (see page reference)	(IR) 5, (IR) 46, (IR) 52, (IR) 58, (IR) 64, (IR) 70, 31 – 32
	IO2	Net costs for MTN under the Universal Service Obligation when extending service to geographic locations and low-income groups, which are not profitable	The nature of the markets in which MTN operates (emerging markets with historically low access to telecommunication services on both urban and rural areas requires provision of these services by their very nature. See MTN 2010 Sustainability Report: Innovating for a changing world	28 – 29

Market Presence

	GRI no.	GRI indicator	MTN's response (2010)	Report page
		Range of ratios of standard entry level wage compared to local minimum wage at Significant locations of operation	All salaries are benchmarked against other comparable compensation in local labour markets. Most of our operations offer salaries at or above the market median. See MTN 2010 Sustainability Report: Investing in our people	40
	EC6	Policy, practices, and proportion of spending on locally based suppliers at Significant locations of operation	See MTN 2010 Sustainability Report:Working with our suppliers	43 – 44
A	EC7	Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation	We hire locally as far as possible. A Significant majority of employees at each of our operations are citizens of the respective countries where we operate. This also applies to senior management.	41

Indirect economic impacts

	GRI no.	GRI indicator	MTN's response (2010)	Report page
C	EC8	Development and impact of infrastructure investments and services provided primarily for public benefi t through commercial, in-kind, or pro bono engagement	See MTN 2010 Sustainability Report: Innovating for a changing world and Corporate Social Investment	31 – 32
	EC9	Understanding and describing Significant indirect economic impacts, including the extent of impacts	MTN hopes to conclude its socio-economic impact study by the end of 2011
	PA1	Policies and practices to enable the deployment of telecommunications infrastructure and access to telecommunications products and services in remote and low population density areas	MTN is focused on extending telephony services and broadband access in emerging economies including rural areas where it operates. See MTN 2010 Sustainability Report: Innovating for a changing world	25
	PA2	Policies and practices (and business model applied) to overcome barriers for access and use of telecommunication products and services, including: language, culture, illiteracy and lack of education, low income, disabilities and age	MTN is committed to addressing various factors that create a digital divide in society. Our innovation takes into account the fact that to stay relevant and competitive MTN has to innovate in the data and service domains especially in Africa where the mobile phone is often the first and only means of access to telecommunications
	PA3	Policies and practices to ensure availability and reliability of telecommunications products and services and quantify, where possible, for specified time periods and locations of down time	We have made significant investments to ensure a consistent quality of telecommunications services that serve our customers. See MTN 2010 Sustainability Report: Managing customer needs
	PA4	The level of availability of telecommunications products and services in areas where MTN operates.	See MTN 2010 Sustainability Report: About MTN	(IR) 4
	PA5	Number and types of telecommunication products and services provided to and used by low and no-income sectors of the population, with definitions of these designated groups	Because of the diversity of our operations, we work with definitions of low-income that are specific to particular markets where we operate. Many of our products do target lower income customers. See MTN 2010 Sustainability Report: Innovating for a changing world	28 – 29
	PA6	Programmes to provide and maintain telecommunication products and services in emergency situations and for disaster relief	See MTN 2010 Sustainability Report: MTN’s operating environment and sustainability

ENVIRONMENTAL

Disclosure on Management approach

	GRI no.	GRI indicator	MTN's response (2010)	Report page
A		Concise disclosure on the management approach items outlined below with reference to the following environmental aspects: materials, energy, water, biodiversity, emissions, effluents, and waste	Our environmental policies focus on managing the impacts of our network infrastructure responsibly, ensuring energy efficiency and exploring alternative energy solutions for our base stations, and exploring solutions to e-waste management. We conduct externally vetted environmental impact assessments where appropriate. See MTN 2010 Sustainability Report: Managing our environmental impacts	33 – 38

Materials

	GRI no.	GRI indicator	MTN's response (2010)	Report page
	EN1	Materials used by weight or volume	MTN Group does not manufacture products. As such, we focus on reporting the impacts of our infrastructure in terms of fuel consumption and terrestrial impacts. We do not report on materials used by weight or volume.
	EN2	Percentage of materials used that are recycled input materials	Even though we do not manufacture handsets, we are exploring ways of recycling e-waste generated by our customers. We will report on the success of our pilot upon completion. See MTN 2010 Sustainability Report: Managing our environmental impacts	36 – 38

Energy

	GRI no.	GRI indicator	MTN's response (2010)	Report page
C	EN3	Direct energy use segmented by primary source	MTN makes its Carbon Disclosure Project publicly available on www.cdproject.net. Also see MTN 2010 Sustainability Report: Managing our environmental impacts	34 – 35, 49
	EN4	Indirect energy consumption by primary source	MTN makes its Carbon Disclosure Project publicly available on www.cdproject.net. Also see MTN 2010 Sustainability Report: Managing our environmental impacts	34 – 35, 49
C	EN5	Energy saved due to conservation and efficiency improvement	MTN makes its Carbon Disclosure Project publicly available on www.cdproject.net. Also see MTN 2010 ustainability Report: Managing our environmental impacts	49
C	EN6	Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result.	MTN makes its Carbon Disclosure Project publicly available on www.cdproject.net. Also see MTN 2010 Sustainability Report: Managing our environmental impacts	34 – 35, 49
A	EN7	Initiatives to reduce indirect energy consumption and reductions achieved	MTN makes its Carbon Disclosure Project publicly available on www.cdproject.net. Also see MTN 2010 Sustainability Report: Managing our environmental impacts	34 – 35

Water

	GRI no.	GRI indicator	MTN's response (2010)
A	EN8	Total water withdrawal by source	MTN does not consume a Significant amount of water at operations and therefore does not deem impacts on water sources to be material. Nevertheless MTN operations are judicious in water consumption. MTN South Africa’s head offi ce is pursuing LEED certification. Responsible water management, including re-use, is underway.
	EN9	Water sources significantly aff ected by withdrawal of water	MTN does not consume a Significant amount of water at operations and therefore does not deem impacts on water sources to be material. Nevertheless MTN operations are judicious in water consumption. MTN South Africa’s head office is pursuing LEED certifi cation. Responsible water management, including re-use, is underway.
C	EN10	Percentage and total water volume of water recycled and reused	MTN does not consume a Significant amount of water at operations and therefore does not deem impacts on water sources to be material. Nevertheless MTN operations are judicious in water consumption. MTN South Africa’s head office is pursuing LEED certification. Responsible water management, including re-use, is underway.

Biodiversity

.	GRI no.	GRI indicator	MTN's response (2010)	Report page
A	EN11	Location and size of land owned, leased or managed in biodiversity-rich habitats.	MTN's environmental policies focus on managing the impacts of network infrastructure responsibly, ensuring energy efficiency and exploring alternative energy solutions, and exploring solutions to e-waste management. Externally-vetted environmental impact asessments are undertaken particularly for cabling and network site installation. See MTN 2010 Sustainability Report: Managing our environmental impacts	37 – 38
	EN12	Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.	The Group's Environmental Management Policy is supported by our Environmental Management System (EMS), which extends to waste minimisation, prevention of pollution and management of land, unique flora, forests, water and wildlife. See MTN 2010 Sustainability Report: Managing our environmental impacts	37 – 38
C	EN13	Habitats protected or restored	The Group’s Environmental Management Policy is supported by our Environmental Management System (EMS), which extends to waste minimisation, prevention of pollution and management of land, unique flora, forests, water and wildlife. See MTN 2010 Sustainability Report: Managing our environmental impacts
C	EN14	Strategies, current actions and future plans for managing impacts on biodiversity	The Group’s Environmental Management Policy is supported by our Environmental Management System (EMS), which extends to waste minimisation, prevention of pollution, and management of land, unique flora, forests, water and wildlife. See MTN 2010 Sustainability Report: Managing our environmental impacts
A	EN15	Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk	MTN does not monitor IUCN Red List species as this is not material in terms of the nature of the business. However, externally-vetted environmental impact assessments are undertaken particularly for cabling and network site installation. See MTN 2010 Sustainability Report: Managing our environmental impacts

Emissions, effluent and waste

	GRI no.	GRI indicator	MTN's response (2010)	Report page
A	EN16	Total direct and indirect greenhouse gas emissions by weight.	MTN makes its Carbon Disclosure Project publicly available on www.cdproject.net. Also see MTN 2010 Sustainability Report: Managing our environmental impacts	34 – 35, 49
	EN17	Other relevant indirect greenhouse emissions by weight	MTN makes its Carbon Disclosure Project publicly available on www.cdproject.net. Also see MTN 2010 Sustainability Report: Managing our environmental impacts	34 – 35, 49
C	EN18	Initiatives to reduce greenhouse gas emissions and reductions achieved	MTN makes its Carbon Disclosure Project publicly available on www.cdproject.net. Also see MTN 2010 Sustainability Report: Managing our environmental impacts	34 – 35, 49
C	EN19	Emissions of ozone-depleting substances by weight.	Due to the nature of operations, MTN does not deem ozone-depleting emissions to be material.
A	EN20	NOx, SOx and other Significant air emissions by weight and type.	Due to the nature of operations, MTN does not deem NOx and Sox emissions to be material.
C	EN21	Total water discharge by quality and destination	MTN does not consume a Significant amount of water at operations and therefore do not deem impacts on water sources to be material. Nevertheless MTN operations are judicious in water consumption. MTN South Africa’s head office is pursuing LEED certification, and responsible water management including re-use is underway.
C	EN22	Total amount of waste by type and disposal method	MTN does not consume a Significant amount of water at operations and therefore does not deem impacts on water sources to be material. Nevertheless MTN operations are judicious in water consumption. MTN South Africa’s head office is pursuing LEED certification. Responsible water management, including re-use, is underway.	MTN does not consume a Significant amount of water at operations and therefore does not deem impacts on water sources to be material. Nevertheless MTN operations are judicious in water consumption. MTN South Africa’s head office is pursuing LEED certification. Responsible water management, including re-use, is underway.
C	EN23	Total number and volume of significant spills	No significant spills have been reported in terms of the Group’s monitoring process for 2010
C	EN24	Weight of transported, imported, exported or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally	None
C	EN25	Identity, size, protected status and biodiversity value of water bodies and related habitats Significantly affected by the reporting organisation’s discharges of water and runoff	MTN does not consume a significant amount of water at operations and therefore does not deem impacts on water sources to be material. Nevertheless MTN operations are judicious in water consumption. MTN South Africa’s head office is pursuing LEED certification. Responsible water management, including re-use, is underway.

Products and services

	GRI no.	GRI indicator	MTN's response (2010)	Report page
A	EN26	Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation	MTN does not manufacture handsets. The only MTN operations that distribute handsets at scale are in Nigeria and South Africa. However, as a telecommunications provider, services depend on customers using handsets. MTN has therefore initiated an e-waste management pilot. This open-source pilot project will be available to the general public, whether MTN customers or not. See MTN 2010 Sustainability Report: Managing our environmental impacts
	EN27	Percentage of products sold and their packaging materials that are reclaimed by category	MTN only distributes handsets at scale in South Africa and Nigeria. MTN does not therefore monitor this indicator

Compliance

	GRI no.	GRI indicator	MTN's response (2010)	Report page
C	EN28	Monetary value of Significant fines and total number of nonmonetary sanctions for non-compliance with environmental laws and regulations	MTN has not received any Significant fines for non-compliance with environmental laws or regulations

Transport

	GRI no.	GRI indicator	MTN's response (2010)	Report page
C	EN29	Significant environmental impacts of transporting products and other goods and materials used for MTN’s operations, and transporting members of the workforce	Transportation is not a source of Significant environmental impacts and is therefore not deemed material. However, the Group measures vehicle emissions in terms of the Carbon Disclosure Project. See MTN 2010 sustainability Report: Managing our environmental impacts	34, 49

Overall

	GRI no.	GRI indicator	MTN's response (2010)	Report page
A	EN30	Total environmental protection expenditures and investments by type	Not available
	IO7	Policies and practices on the siting of masts and transmission sites including stakeholder consultation, site sharing and initiatives to reduce visual impacts.	See MTN 2010 Sustainability Report: Managing our environmental impacts	37 – 38
	IO8	Number and percentage of stand-alone sites, shared sites and sites on existing structures.	36 750 (total sites)

Resource efficiency

GRI no.	GRI indicator	MTN's response (2010)	Report page
TA1	Provide examples of the resource efficiency of telecommunication products and services delivered.	See MTN 2010 Sustainability Report: Managing our environmental impacts and MTN 2010 Integrated Report	34 – 35
TA2	Provide examples of telecommunication products, services and applications that have the potential to replace physical objects.	See MTN 2010 Sustainability Report: Innovating for a changing world. (Also see Carbon Disclosure Project Report www.cdproject.net) for detailed descriptions.)	36
TA3	Disclose any measures of transport and/or resource changes of customer use of the telecommunication products and services listed above. Provide some indication of scale, market size or potential savings.	We have not presently measured the extent of the impacts of our products and services on our customers’ resource efficiency.
TA4	Disclose any estimates of the rebound effect (indirect consequences) of customer use of the products and services listed above, and lessons learned for future development. This may include social consequences as well as environmental.	MTN hopes to conclude its socio-economic impact study by the end of 2011

LABOUR PRACTICE AND DECENT WORK

Disclosure on management approach

GRI no.	GRI indicator	MTN's response (2010)	Report page
	Provide a concise disclosure on the management approach items outlined below with reference to the following labour aspects: employment, labour / management relations, occupational health and safety, training and education and diversity and equal opportunity	See MTN 2010 Sustainability Report: Investing in our people	39 – 42

Employment

	GRI no.	GRI indicator	MTN's response (2010)	Report page
	LA1	Breakdown of workforce, by region/country, status (employee/non-employee), employment type (full-time/ part-time) and by employment contract (indefi nite or permanent/ fixed term or temporary)	See MTN 2010 Sustainability Report: Investing in our people and 2010 Performance	39
	LA2	Total number and rate of employee turnover by age group, gender and region.	Only total Group turnover available	49
C	LA3	Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operation	See MTN 2010 Sustainability Report: Investing in our people

Labour/Management relations

	GRI no.	GRI indicator	MTN's response (2010)	Report page
A	LA4	Percentage of employees covered by collective bargaining arrangements	Not available
	LA5	Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements	MTN has minimum notice periods for Significant operational changes

Occupational health and safety

	GRI no.	GRI indicator	MTN's response (2010)	Report page
A	LA6	Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs	72% of our employees are represented on formal health and safety committee. See MTN 2010 Sustainability Report: Investing in our people	42
	LA7	Rates of injury, occupational diseases, lost days, absenteeism and total number of work-related fatalities, by region	Not available
C	LA8	Education, training, counselling, prevention and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases	MTN offers HIV/Aids related e-learning modules to enable access to information. MTN also enables access to wellness programmes for employees and their immediate families through its medical scheme service provider.	42
A	LA9	Health and safety topics covered in formal agreements with trade unions	Not available
	IO3	Practices to ensure health and safety of field personnel involved in the installation, operation and maintenance of masts, base stations, laying cables and other activities	See MTN 2010 Sustainability Report: Investing in our people	42

Training and education

	GRI no.	GRI indicator	MTN's response (2010)	Report page
A	LA10	Average hours of training per year per employee by category	MTN does not report on training hours by employee category. Average hours of training per employee for 2010 is 47.6. See MTN 2010 Sustainability Report: Investing in our people	41, 49
	LA11	Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing their careers	See MTN 2010 Sustainability Report: Investing in our people and 2010 Performance	40
C	LA12	Percentage of employees receiving regular performance and career development reviews	100% of our permanent employees receive regular performance appraisals.	41, 49

Diversity and equal opportunity

	GRI no.	GRI indicator	MTN's response (2010)	Report page
A	LA13	Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity	Not available
	LA14	Ratio of basic salary of men to women by employee category	Across all major operations, there is no salary differentiation based on employee demographics such as gender. See MTN 2010 Sustainability Report: Investing in our people	40

HUMAN RIGHTS

Disclosure on management approach

GRI no.	GRI indicator	MTN's response (2010)	Report page
	Concise disclosure on the management approach items outlined below with reference to the following human rights aspects listed below: investment and procurement practices, non-discrimination, freedom of association and collective bargaining, abolition of child labour, prevention of forced and compulsory labour, complaints and grievance practices, security practices, and indigenous rights	MTN supports the principles of equality, freedom of association, the eradication of child labour, access to fair grievance resolution recourse, upholding the rights of indigenous peoples, and upholding human rights in core business, security measures and in investments and procurement procedures. The implementation of the code of conduct and Group-wide policies is delegated to individual operations. See MTN 2010 Sustainability Report: Investing in our people	42

Investment and procurement activities

	GRI no.	GRI indicator	MTN's response (2010)
	HR1	Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening	Not available
	HR2	Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken	Not available
C	HR3	Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, and percentage of employees that are trained	Not available

Non-discrimination

	GRI no.	GRI indicator	MTN's response (2010)	Report page
A	HR4	Total number of incidents of discrimination and actions taken	Not available

Freedom of association and collective bargaining

	GRI no.	GRI indicator	MTN's response (2010)	Report page
C	HR5	Operations identified in which the right to exercise freedom of association or collective bargaining may be at significant risk, and actions taken to support these rights	MTN’s 21 operations are in diverse countries, which may have differing legal protection of rights with respect to collective bargaining. However, it is the Group-wide policy to uphold this right. Freedom of association and union recruitment is not prohibited in any of our operations

Child Labour

	GRI no.	GRI indicator	MTN's response (2010)	Report page
C	HR6	Operations identified as having significant risk for incidentsof child labour, and measures taken to contribute to the elimination of child labour.	MTN’s 21 operations are in diverse countries, which may have differing legal protection of rights with respect to child labour. However, it is the Group-wide policy to uphold this right

Forced and compulsory labour

	GRI no.	GRI indicator	MTN's response (2010)	Report page
	HR7	Operations identified as having significant risk for incidents of forced or compulsory labour, and measures taken to contribute to the elimination of forced or compulsory labour	MTN’s 21 operations are in diverse countries, which may have differing legal protection of rights with respect to forced or compulsory labour. However, it is the Group-wide policy to uphold this right

Security practices

	GRI no.	GRI indicator	MTN's response (2010)	Report page
C	HR8	Percentage of security personnel trained in the organisation’s policies or procedures concerning aspects of human rights that are relevant to operations	Not available

Indigenous rights

	GRI no.	GRI indicator	MTN's response (2010)	Report page
A	HR9	Total number of incidents of violations involving rights of indigenous people and actions taken	No incidents of human rights violations involving indigenous people have occurred

Access to content

	GRI no.	GRI indicator	MTN's response (2010)	Report page
	PA7	Policies and practices to manage human rights issues relating to access and use of telecommunications products and services	MTN has Group-wide policies in place to manage human rights issues relating to access to and use of telecommunications products and services. However, these policies are applied with sensitivity to the diversity of the regulatory and cultural environments of the 21 countries of operations.

SOCIETY

Disclosure on management approach

	GRI no.	GRI indicator	MTN's response (2010)	Report page
		Provide a concise disclosure on the management approach items outlined below with reference to the following society aspects: community, corruption, public policy, anti-competitive behaviour and compliance	MTN has Group-wide policies in place to address regulatory issues, fraud and corruption as well competition issues. See MTN 2010 Sustainability Report: Governance of sustainability	19

Community

	GRI no.	GRI indicator	MTN's response (2010)	Report page
	SO1	Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting	We conduct socio-economic impact assessments with all our major infrastructure investments. MTN also aims to complete a socio-economic impact study by the end of 2011

Corruption

	GRI no.	GRI indicator	MTN's response (2010)	Report page
C	SO2	Percentage and total number of business units analysed for risks related to corruption	Not available for public disclosure
	SO3	Percentage of employees trained in organisation’s anti-corruption policies and procedures	The majority of our employees have been exposed to fraud awareness materials. See MTN 2010 Sustainability Report: Governance of sustainability
C	SO4	Actions taken in response to incidents of corruption	We have formal procedures in place to manage incidents of corruption	19

Public policy

	GRI no.	GRI indicator	MTN's response (2010)	Report page
C	SO5	Public policy positions and participation in public policy development and lobbying	MTN remains politically neutral in all countries of operation. However, where public comment on national policies is invited, as in the case of potential carbon taxes in South Africa, MTN will offer comment
	SO6	Total value of financial and in-kind contributions to political parties, politicians and related institutions by country	MTN remains politically neutral in all countries of operation

Anti-competitive behaviour

	GRI no.	GRI indicator	MTN's response (2010)	Report page
A	SO7	Total number of legal actions for anti-competitive behaviour, anti-trust, and monopoly practices and their outcomes	No legal actions for anti-competitive behaviour have been brought against MTN Group in 2010

Compliance

	GRI no.	GRI indicator	MTN's response (2010)	Report page
A	SO8	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations	MTN Group received no significant fines for non-compliance with laws and regulations
	TA5	Description of practices relating to intellectual property rights and open-source technologies	MTN upholds intellectual property rights in its business

PRODCUCT RESPONSIBILITY

Disclosure on management approach

GRI no.	GRI indicator	MTN's response (2010)	Report page
	Provide a concise disclosure on the management approach items outlined below with reference to the following product responsibility aspects: customer health and safety, product and service labelling, marketing communications, customer privacy, and compliance.	MTN has a Group-wide approach in place to manage customer health and safety. This approach is implemented at a Group level and at individual operations as appropriate. See MTN 2010 Sustainability Report: Managing customer needs	25-26

Customer health and safety

GRI no.	GRI indicator	MTN's response (2010)	Report page
PR1	Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of Significant products and services categories subject to such procedures.	The most Significant health and safety impact related to product and service offering is EMF and RF. For information on management of these impacts, see MTN 2010 Sustainability Report: Managing customer needs	25-26
PR2	Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and service during their life cycle, by type of outcomes	We have had no reported incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and service during their life cycle
PA8	Policies and practices to publicly communicate on EMF related issues	Communication on EMF related issues is integrated into stakeholder engagement where appropriate. See MTN 2010 Sustainability Report: Governance of sustainability	25-26
PA9	Total amount invested in programmes and activities in electromagnetic field research	Not available

Product and service labelling

	GRI no.	GRI indicator	MTN's response (2010)	Report page
A	PR3	Type of product and service information required by procedures, and percentage of significant products and service subject to such information requirements	None
	PR4	Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes	None
C	PR5	Practices related to customer satisfaction, including results of surveys measuring customer satisfaction	MTN uses surveys in all operations to gauge customer satisfaction and perceptions. See MTN 2010 Sustainability Report: Managing customer needs	25

Marketing communications

	GRI no.	GRI indicator	MTN's response (2010)
A	PR6	Programmes for adherence to laws, standards and voluntary codes concerning marketing communications, including advertising, promotion and sponsorship	MTN’s marketing communications, including advertising, promotion and sponsorship, comply with local laws, standards and codes.
	PR7	Total number of incidents of non-compliance with regulations and voluntary codes of concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes	No incidents of non-compliance with regulations and voluntary codes of concerning marketing communications were reported in 2010
	PA10	Initiatives to ensure clarity of charges and tariffs	Not available
	PA11	Initiatives to inform customers about product features and applications that will promote responsible, efficient, cost effective and environmentally preferable use	Not available

Customer privacy

	GRI no.	GRI indicator	MTN's response (2010)	Report page
A	PR8	Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data	Not available

Compliance

	GRI no.	GRI indicator	MTN's response (2010)	Report page
A	PR9	Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services	MTN Group has received no significant fines for non-compliance with laws or regulations concerning the provision and use of products and services
	IO4	Compliance with ICNIRP (International Commission on Non-Ionising Radiation Protection) standards on exposure to RF emissions from handsets	MTN complies with the international standard for safety endorsed by ICNIRP (International Commission on Non-Ionising Radiation Protection) standards on exposure to RF emissions from handsets, and the World Health Organisation. See MTN 2010 Sustainability Report: Managing customer needs	25 - 26
	IO5	Compliance with ICNIRP guidelines on exposure to RF emissions from base station	MTN complies with the international standard for safety endorsed by ICNIRP (International Commission on Non-Ionising Radiation Protection) standards on exposure to RF emissions from handsets, and the World Health Organisation. See MTN 2010 Sustainability Report: Managing customer needs	25 - 26
	IO6	Policies and practices with respect to specific Absorption Rate (SAR) of handsets	MTN complies with the international standard for safety endorsed by ICNIRP (International Commission on Non-Ionising Radiation Protection) standards on exposure to RF emissions from handsets, and the World Health Organisation. See MTN 2010 Sustainability Report: Managing customer needs	25 - 26

(IR) indicates page reference also available in MTN 2010 Integrated Business Report, or else refer to MTN 2010 Sustainability Report.

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